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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
97%
Recommend This Property

Overall Experience

4.7

based on 569 reviews
97%
Recommend This Property

Ratings Breakdown

569reviews

  • 5 Stars
    450
  • 4 Stars
    89
  • 3 Stars
    14
  • 2 Stars
    9
  • 1 Stars
    7

Great hotel in Raton

By

July 28, 2017

platinumelite

Comfortable, large room with large walk-in shower; nice to have Direct TV rather than cable. Only improvement would be to put in bedside lamps that have plug/chargers in the bases.

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Bugs and crumbs

By

July 26, 2017

club

Checked-in late and ready to sleep as we had a long drive the next day. Discovered a bug on the bedside table that had been there long enough to be 'glued' to the table and crumbs scattered on the coffee table. Sleep was difficult as the bed was not very comfortable and the fan was blowing directly on our faces as we tried to sleep. Got up several times to rearrange chairs and prop pillows to divert the air flow. Now I understand why the Trinidad Holiday Inn and Suites was booked and there was room in Raton. Will plan better next time and either leave early enough to make it to Albuquerque or book early enough to stay in Trinidad or maybe even Pueblo. Ours was an unexpected trip so planning ahead didn't really work out but if you read this, plan ahead and avoid this location. Also, roadwork made the hotel less accessible from the highway.

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Overall good experience

By

July 24, 2017

Friendly staff, good facilities, clean comfortable rooms

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Upgrade

By

July 24, 2017

I used my ppints and was upgrade to a suite. It was a very good experience with a nice room.

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Holiday Inn Express Raton, NM

By

July 24, 2017

club

Got into Raton late having driven from Billings, Montana. Construction had me a little flustered, but the stay was first rate. I remember staying in Raton before this Holiday Inn Express was built... let's just say I am super glad they have one now!

Food was great in the morning for breakfast, the room was comfy, staff was very friendly. Coffee was very fresh and hot.

We slept very well and recharged for the drive back to Austin. Outstanding!

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Pricing

By

July 22, 2017

club

Very comfortable and accommodating, yet a little over priced. A late night stop and an early morning exit limited use of the facilities.

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Good place to stay

By

July 22, 2017

Pleasant staff, good breakfast and comfortable room. Nice deck area as well if you wanted to relax outside.

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Nice property and amenities

By

July 18, 2017

club

The property is nicely landscaped and maintained. Due to road construction, it is difficult to access. Overall the stay was very good, but the breakfast was awfully bland.

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Check in confusion

By

July 16, 2017

We arrived early (approx 130pm) to check in, was told room would not be ready until 4pm??? We came back at 4pm and they could not find us in the computer; so much confusion. The evening reception (5 to 7) had NO food after 6:15!! We were not the only customers disapointed with this. Room for 4 people only had 1/2 roll of bath tissue! We have stayed at this hotel for years with excellent service, we will try it again and hopefully management problems will be resolved.

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Clean and comfortable

By

July 15, 2017

club

Clean, comfortable room. Very quiet inside room. Pleasant staff.

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Pet Friendly

By

July 14, 2017

club

Easy to book and very grateful I could reserve a pet room on line!

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Excellent motel

By

July 11, 2017

club

We typically stay at the Raton Holiday Inn Express several times a year. The rooms are always clean and the breakfast is outstanding. We always enjoy our stay.

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