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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
96%
Recommend This Property

Overall Experience

4.6

based on 613 reviews
96%
Recommend This Property

Ratings Breakdown

613reviews

  • 5 Stars
    436
  • 4 Stars
    133
  • 3 Stars
    27
  • 2 Stars
    9
  • 1 Stars
    8

customer service

By

July 20, 2017

platinumelite

In room tv was not working and it was immediately resolved by staff

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I sure did take this survey

By

July 20, 2017

club

I mean come on folks, its a holiday inn express. Not sure the separation between just holiday inns and the express, but for sure express is always consistent. Reno....well, its Reno, and the hotel allowed for extreme flexabilty For my crews stay.

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location great! Not very pet friendly!

By

July 18, 2017

club

place is located in a quiet area, but pets suffer to find a space on-site to run and relieve themselves, no green space whatsoever. However, they did have doggie bags;

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A few nights in Reno

By

July 15, 2017

platinumelite

This was a great place to stay. Close to the airport. Very clean rooms and very friendly staff. Would definitely stay here again.

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Comfortable bedding and great customer service

By

July 13, 2017

club

My wife and I including our 18month son relaxed in our nice comfortable beds after a long drive. We got to eat breakfast and swim a bit. This place was amazing and real clean.

Highly recommend

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Very Comfortable

By

July 13, 2017

club

Very Nice place to stay. Will recommend to friends and family

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Reno holiday Inn express

By

July 13, 2017

platinumelite

Great place for the family with a dog, clean, comfortable and Fred at service.

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Great hotel, but IHG itself bombed, as always.

By

July 12, 2017

club

The hotel was great! But as always I have issues with IHG itself. I reserved two rooms in my name using my IHG membership, but since my sister stayed in the second room, I was not given points for that second room. As always, IHG doesn't want to give points for using them. I don't get any other benefits from IHG either, so I still wonder why I even bother remaining a member.

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Quiet and close to the airport

By

July 12, 2017

This was a great location as a starting and ending point for a weekend in Lake Tahoe. It is quiet and we enjoyed visiting the nearby Atlantis casino as well

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Nice Stay!

By

July 10, 2017

Easy and fast check in and clean room. The front desk staff amazing and parking was a breeze!

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great place to stay

By

July 07, 2017

platinumelite

Good
- friendly staff
- free wifi with decent speed

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Hotel was excellent

By

July 05, 2017

We were there for 5days.I cant complain.The staff were very accommodating.Maybe there should be a varietyof foods served for breakfast like plain yogurt instead of with fruits for diabetics scrambled eggs with out cheese for some.Or hush brown too .But the foods were great and staying for couple of days we need some other choices.Thanks to all the staff including the cook.

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