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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.4

based on 948 reviews
89%
Recommend This Property

Ratings Breakdown

948reviews

  • 5 Stars
    577
  • 4 Stars
    241
  • 3 Stars
    61
  • 2 Stars
    48
  • 1 Stars
    21

Beds

By

December 02, 2019

platinumelite

The worst beds I've ever had to deal with staying at hotels

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Comfortable place to stay

By

November 28, 2019

club

Convenient to where we needed to be. Staff friendly and helpful.

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Location and comfortable stay

By

November 27, 2019

club

Room temperature, comfort of beds and no noise between rooms.

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Good bed but poor service

By

November 24, 2019

The receptionist was on the phone when I came. No smile or acknowledgement that I was there. I waited at least for 10 minutes. She should have apologized to me for the long wait. She said nothing. There was no luggage stand in the room. She did get me one quickly. There are only 2 plugs for phones etc. One of them was occupied by the clock radio. They are for your customers use only. Thanks for putting back the benches by the entrance.

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Great place

By

November 24, 2019

platinumelite

Always friendly staff, and a great view of Albany.

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Convenient

By

November 22, 2019

club

Good location, easy access, decent breakfast, clean, fairly comfortable, friendly staff.

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Buen Hospedaje

By

November 22, 2019

club

Estuve casi por una semana todo estuvo muy bien, solo mejorar un poco el wi-fi y variedad en el desayuno

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Great staff

By

November 20, 2019

Except for an unpleasant odor on floor, leaking tub faucet when using shower, and stained toilet, the rest of stay was not bad.

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Clean comfortable

By

November 20, 2019

A great place to stay
Nice rooms
Great views
Close to many things

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The only place we stay

By

November 13, 2019

club

Between the amazing value, attentive and friendly staff, and the bonus breakfast this hotel always checks all our boxes when we head to NY for a visit.

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Pleasant Stay

By

November 11, 2019

club

Comfortable room, pleasant, friendly staff, excellent complementary breakfast.

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Great staff

By

November 09, 2019

platinumelite

Staff was great but a hotel is all about the sleep. I could hear every step when someone walked in the hall. Also probably the floor was softer than the bed.

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