 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property
Overall Experience 4.4
89%
Recommend This Property
|
Comfortable bed and great service
ByBetty
July 09, 2021
Wonderful. Love the view of the Albany skyline. Always like to stay there because it is convenient to visit relatives.
Happy Travelers
ByPete/Chris
July 06, 2021
Your staff made us feel like we were coming home for a visit.
Great stay! Clean and friendly staff
ByN Davis
July 04, 2021
Great staff. Easy check in. Clean. Beds soft. Quiet area. Easy interstate access.
Nice Staff
ByDebbi
July 02, 2021
This hotel needs a facelift! A good cleaning and upgrade to
furnishings and needed repairs. I would choose a different hotel. Unfortunately the breakfast
was only average and due to Covid the food was packaged, except for the hot items. Also there was no maid service unless you asked for it at check in. We were not advised of this.
Bad hotel and bad room service
ByPumpumbuster
June 30, 2021
This hotel is trash and the people in it don’t care enough for your stay.
Solid Choice
Bytlcoach14
June 27, 2021
All staff were attentive and courteous, the breakfast attendant was especially helpful and welcoming. Rooms were clean and beds were comfortable and all common areas of the hotel were clean. If I had to pick two negatives, one of the outside doors opened even without a key which I am not a fan of because of security reasons and none of the lights leading to the parking lot were on making it tough to see the drive when checking in at night. Overall though a very good stay and will return.
Fast Check in
ByYT 1950
June 27, 2021
This property is well maintained. We use it as a stop over on the way to visit relatives in New England.
We also use it as a way to be rested for a full day of Board Meetings.
Easy location to get to and leave from.
Lisa
ByLisa
June 24, 2021
We always stop here. Staff is great and enjoy the hot breakfast. But Hotel needs an update...it's tired.
Carts are very difficult to maneuver. Most other HI express have full size hair dryers this one has the old small travel dryers. We know times are hard now but perhaps in the the future improvements can be made.
We'll be back!
My stay was okay
ByBDBPR
June 23, 2021
I was exhausted when I arrived and immediately found that I had a toilet seat that slid off to the side every time I was in there. That was scary and uncomfortable. I tried to repair it by screwing the back better with a coin but the connection was broken. That should have been fixed before any more guests. On the plus side: comfortable bed plus an in room fridge!
Great sero
Byctfarm
June 21, 2021
Really nice place to stay. Amazing sunset view located in a quiet area. Close to food and shopping.
Quality has gone down since 2/20.
ByRuby 132
June 19, 2021
Mistake in wake-up call .which could have caused me being late to a meeting. TV not working. Was quickly resolved. I did not see a breakfast menu. No luggage rack. Had to request it. It did come quickly. No sample shampoo or conditioner. Is this a new policy.?
No Internet
ByAlbany
June 18, 2021
Everything was excellent with the staff and room; however, there was no internet available at all during my stay. Absolutely unacceptable as it put a burden on my work activities. I would have moved if more time was needed.