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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 462 reviews
89%
Recommend This Property

Ratings Breakdown

462reviews

  • 5 Stars
    274
  • 4 Stars
    121
  • 3 Stars
    25
  • 2 Stars
    30
  • 1 Stars
    12

Helpful staff at breakfast

By

February 24, 2017

I have children with nut allergies. When we arrived at breakfast, my kids immediately saw the cinnamon buns. Baked goods are usually off limits to my kids. I decided I would see if I could find out any information about to yummy looking treats. I asked the woman managing the breakfast area if she knew if the cinnamon buns were made at the hotel as I was trying to find out the ingredients. Without hesitation, she immediately went into the kitchen and brought out the book detailing all of the ingredients in the food served at the hotel. She was genuinely interested in helping me which is not always the case when we eat at restaurants. I was very grateful that the hotel felt that it was important enough to have this information readily available and VERY grateful that this woman went out of her way to help us. My girls were very happy that the could have a cinnamon roll to start their day! My only regret is that I don't remember her name!

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Great service

By

February 23, 2017

Stayed here for 5 days, while making the reservation the lady on the phone was a bit rude. Once getting there the girl at the front desk was an absolute sweetheart and was very helpful. During the stay the breakfasts were ok, I didn't eat much but they have a nice selection. The rooms are very nice, very clean as well. The guest service was by far the most helpful people ever. The only reason ito wasn't perfect is because the walls are incredibly thin, the people in the room beside me and below me were very loud at all hours of the day.

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great pool

By

February 23, 2017

club

Kids enjoyed it
Very clean
Plenty of towels
Nice patio furniture to sit at.
Was able to bring snacks

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Comfortable Room and friendly staff

By

February 15, 2017

club

I enjoyed my stay at the hotel and I will gladly stay at this hotel if I am in the area again.

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Great Service and comfortable room

By

February 15, 2017

Great stay at this location and the staff was very attentive to my family's needs.

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Good Stay

By

February 13, 2017

club

Clean and Friendly close to highway. Has a good convenient restaurant in the same parking lot.

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My stay

By

February 11, 2017

The staff was exceptionally friendly and the rooms were very clean.

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普通です

By

February 08, 2017

club

いつも通りのサービスが受けられました。
部屋の清潔さは満足です。
アメニティーはもう少し充実するといいですね。

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Friendly Staff and clean room

By

February 06, 2017

club

Stayed here for business my room was clean and comfortable. Pleasantly surprised there was a place to walk to for a bite to eat right in the parking lot.

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Umphreys Winter Tour

By

January 31, 2017

Good hotel to stay in for a show at the palace. Cab driver tried to scam us on the way over but the trip from the hotel isn't bad.

Posted byHotelStaff
February 01, 2017
Thank you for leaving us feedback on your recent stay with us. We are glad to see you had an overall good stay. If you return to the area we will help you find a better cab company that will not leave you feeling ripped off. Hopefully you are in town again soon!
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Not Such a great hotel

By

January 31, 2017

As a Spire Elite member of their amenity program I was not impressed. Shower head covered in mold, not offered standard upgrade, not offered standard amenity points, breakfast staff 1st day pretty rude, broken shower/tub control. Just overall poor and would not stay again

Posted byHotelStaff
February 01, 2017
I am very sorry to hear about your poor experience with us, especially as a valued member of our rewards club. We hosted an immediate staff meeting after you voiced your concerns to management. There have been some big changes within the rewards club and we wanted to be certain all staff are now on board with the updates. If there is anything further that we can do to assist you please do not hesitate to reach out!
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Great stay beautiful views

By

January 31, 2017

club

The hotel is clean and the staff are friendly. You can see the City of Albany in the distance and at night it is beautiful. It is close to stores and Starbucks as well as many other popular eateries. I love that both Walmart and Target are within walking distance. The workout room is small but adequate with an elliptical machine and a treadmill that are both new and up to date. The pool is nice. There is a good variety of breakfast items. The breakfast room is inviting and also a nice place to sit in the evening and read a book. The housekeeping staff is friendly and many leave notes (when you are staying more than one night) which makes it feel like you're being taken care of. I always stay at this hotel when I'm in the area. Can't beat the location as it is easily accessible from the major highways.

Posted byHotelStaff
February 01, 2017
Thank you for your kind words. We truly do have an amazing location that is convenient and offers spectacular views. We hope to see you again!
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