Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

MoreFewer Options

* Required Field

** Best Available Rate Search does not include affiliation rates.

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.4

based on 498 reviews
90%
Recommend This Property

Ratings Breakdown

498reviews

  • 5 Stars
    313
  • 4 Stars
    116
  • 3 Stars
    39
  • 2 Stars
    25
  • 1 Stars
    5

vacation in Brecksville

By

July 26, 2017

club

Only one member of the staff was disappointing and not helpful. He also acted Like any questions that were asked were interrupting his life. Should not be working with the public at a front desk with that attitude. Everyone else was very friendly and helpful. The lady in the food and breakfast area was wonderful. Maids were wonderful. The major disappointment was the hot tub not working more. The reason we chose that hotel was because it had a hot tub. My grandson was in a bowling tournament and would need the hot tub for sore muscles. If it would have been fixed sooner for more enjoyment I would have given it a review of five stars or tens.

Read More
Read Less

Great Stay

By

July 24, 2017

We stop by the same hotel every time we travel to NY. Clean, Great Staff and friendly.

Read More
Read Less

Clean, comfortable and convenient

By

July 22, 2017

club

Clean, comfortable and convenient, staying here is never a disappointment. We return year after year.

Read More
Read Less

Beautiful Suite

By

July 22, 2017

club

We arrived in the early evening to be given a well cooled room from the summer heat. The shower worked well although there was a notice that the water system was being worked upon. The bed was very comfortable and had extra pillows available. We needed to use the iron and ironing board in the room which was a great convenience for us since we were traveling abroad the next day. The laundry room was sufficient even though there is only one washer and one dryer.

Read More
Read Less

Easy access of expressway but remote area

By

July 21, 2017

club

Not much around area had to get on expressway to seek dinner places

Read More
Read Less

Quick stop but pleasant

By

July 20, 2017

club

Traveling home from visitingg family it was a nice hotel with easy access off the highway to stay overnight Nd get back on the road in The morning. Pool had a little too much chlorine but my son didn't seem to mind.

Read More
Read Less

Our experience at this family's get-together

By

July 20, 2017

club

Sadly this family get-together was prompted by the death of a member. Our family moved from the Cleveland area eleven years ago. Each of the three families who stayed at this hotel on this trip knew of its location and all agreed the location was good for us. We did not let the staff know of our loss. In fact the maids remarked that we should have fun at our "wedding" since we all looked so good. They didn't know and we didn't correct. Each of the staff showed their happy pleasant nature. The lady who takes care of the breakfast area was a charm. She goes by the name of "Sam". She came to this country 17 years ago and has been doing this job for the past 10. The day manager at the front desk always was cheerful and helpful. I'm sorry I failed to get to know her name. Maybe there should be a place for the desk person's name to be displayed.

Read More
Read Less

Dated Hotel

By

July 19, 2017

Dated hotel. Not what you would expect from a holiday Inn Express

Read More
Read Less

Overall experience

By

July 13, 2017

club

Very good. I would recommend it to a friend who is traveling in this direction.

Read More
Read Less

stay richfield

By

July 13, 2017

platinumelite

this is close to cleveland clinic. Always satisfied with the bed and the sheets.

Read More
Read Less

Always a great experience

By

July 12, 2017

platinumelite

This location is normally 1/2 way to my destination. Have stayed here several times on business and pleasure.

Read More
Read Less

Decent experience

By

July 11, 2017

club

Spacious room, comfortable bed, ok breakfast, good customer service

Fitness room needs updating

Read More
Read Less