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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.5

based on 927 reviews
94%
Recommend This Property

Ratings Breakdown

927reviews

  • 5 Stars
    598
  • 4 Stars
    250
  • 3 Stars
    44
  • 2 Stars
    22
  • 1 Stars
    13

Great stay with friendly staff.

By

June 26, 2017

We arrived very early due to cruise ship exit schedule. Staff was very friendly and worked hard to get us checked into our room very early in the day. The rooms were spacious and clean. All the staff was super accommodating.

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great location near airport and transit, clean and friendly

By

June 24, 2017

club

If you are visiting Richmond or Vancouver for one or two days this is an excellent hotel since it is close to the airport with free shuttle, skytrain transit to downtown and 5 minutes walk to the Riverrock casino.

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Car storage

By

June 21, 2017

club

Picked this hotel for the convenient car storage during our cruise. The rest was a pleasant surprise

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Great Property

By

June 20, 2017

Personnel were wonderful. Convenient to the airport with prompt transportation. Nicely furnished rooms with K-cup coffeemaker. Microwave and refrigerator also in room. Very clean with quiet air conditioner. Good recommendation for dinner. We really liked the room, the people, the location, the comfort even though we had to get up really early for our flight to the United States.

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Great for access to airport

By

June 19, 2017

club

We were pleased with our stay here. The primary reason for us to stay here was access to YVR for an early flight and a free shuttle. It did not disappoint.

There is a good Chinese restaurant across the street.

Only thing I did not like was the lack of thick darkening curtains that could be pulled across the window in our bedroom. It let in light from the outside at night.

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One night stay

By

June 19, 2017

club

Hotel was OK, but seemed a little pricey for what you get. My reason for using this hotel was to leave my car for 3 weeks which they do. Did not try the free breakfast as my flight was earlier than the offered times for this service.

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Wuick stop over

By

June 19, 2017

Under renovation still courteous staff and comfortable room

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Poor check in and breakfast

By

June 19, 2017

platinumelite

After the reservation being messed up at check in (although the receptionist was very good at sorting it out) the breakfast wasn't so good. The milk in the fridge was rancid. I pointed it out and got some fresh - but then they left the rancid stuff in the fridge again ! - very poor

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no good food for miles

By

June 18, 2017

club

A nearby restaurant would be good or one in the hotel; the traffic

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Recent stay at Holiday Inn Express in Vancouver

By

June 18, 2017

The room was very nice and comfortable. Remodeling was being done in lobby. The tables and floors were constantly dirty and they ran out of silverware at breakfast.

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Very comfortable overnight stay

By

June 14, 2017

Would stay here again. Our overnight stay was very accomodating

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Brand new hotel

By

June 13, 2017

club

The hotel was new, clean and very comfortable. I would highly recommend this hotel. All staff were friendly and courteous and they provide a great breakfast.

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