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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
97%
Recommend This Property

Overall Experience

4.6

based on 956 reviews
97%
Recommend This Property

Ratings Breakdown

956reviews

  • 5 Stars
    668
  • 4 Stars
    222
  • 3 Stars
    41
  • 2 Stars
    17
  • 1 Stars
    8

front desk check in/fitness centre

By

June 19, 2017

Upon checking in I told the girl my name. SHe did not greet me as an IHG member. I gave her my husband's IHG card. We have one membership for our family because we usually travel together. She looked at my card and said ah your a blue member this is the wrong card.....and this isn't you. My apologizes for not having an updated card. Very unprofessional, took longer then it should have and was rude.
Also went to run on the treadmill in fitness centre I could not find the tv controller anywhere, there were no fans in the room or cleaners to wipe down the machines!!
I have stayed at this hotel in the past unimpressed this time. I also found the room rate very inflated.

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Apple Electric Ltd.

By

June 19, 2017

-Great customer service very friendly staff and overall a very comfortable sleep. This was a great location close to everything and close to current job site. I have stayed here in the past and the food was great at a local near by restaurant/pub.

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Our favourite hotel when in the Vancouver area

By

June 19, 2017

club

Love staying at this hotel provided we are in a room facing the court yard as the rooms facing the local road have a lot of traffic noise.

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Good airport hotel

By

June 19, 2017

club

Good clean airport hotel but a ways away....however the "on demand" shuttle worked well.

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Great stay

By

June 17, 2017

club

The Manager Karen McFerran was fantastic. She took care of a booking problem due to the IHG member sight and took the time to call all the hotels for the remainder of our vacation to make sure our reservations were correct.
The room was comfortable and clean.

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Friendly staff

By

June 17, 2017

club

Very friendly staff. Room is clean. The only improvement could be suggested is the quality and variety of food.

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Roomy rooms and great service

By

June 15, 2017

club

The hotel in general was pretty great the only downfall was that the back entrance area continuously smelled like vomit. The rest of the hotel was rather exceptional

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Good location

By

June 15, 2017

club

Convenient location. This location works well for coming into town and staying near a major roadway.

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I had a great experience at this hotel in Richmond near Vancouver

By

June 15, 2017

club

Wonderful staffs at the front desk. Very nice, big and clean room.
Breakfast has many choices. Exelcent location. Very close to the ferry boat station if you like to visit Victoria Island. I definitely will stay there again when I go back to Vancouver. They have free shuttle to and from the airport but we did not use the service because we drove there from Seattle.

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Slept like a log in cleanliness

By

June 15, 2017

club

As noted earlier comments, Ice Machine room not highly visible.
Assumed items in market were for purchase, however, got a gratis Diet Coke on the second evening.
Otherwise, well done!

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Great place to stay

By

June 14, 2017

club

Excellent Employees. They were helpful and friendly. Hotel was clean. Breakfast was good.

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Worth every penny

By

June 12, 2017

club

For an airport stopover this hotel is an excellent price and a good choice..

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