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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 542 reviews
92%
Recommend This Property

Ratings Breakdown

542reviews

  • 5 Stars
    386
  • 4 Stars
    88
  • 3 Stars
    38
  • 2 Stars
    23
  • 1 Stars
    7

Nice place to stay

By

March 25, 2017

club

I love the convenient location...right off of I-75. The next time we go to Kentucky we will stay here. Even though we didn't have time to go to the pool it looked very refreshing. The staff was professional, kind and helpful. The facility was clean and nicely decorated I have stayed at several Holiday Inn Express' this one is equally nice and just what I anticipated. I was very satisfied with our stay.

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Excellent service, great location

By

March 20, 2017

club

My stay at this Hotel was no different than being at my own home. The coordinated efforts by all members of the staff at this hotel, made my stay very pleasant, enjoyable and homely.
I really enjoyed sitting on my bed and watching the beautiful lightning in the skies and the sound of the thunder during one night of the rain

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Noisy above

By

March 17, 2017

Except for the noise up above us we had a good time but the guest above us scared my 5 year old girl because she was afraid to go to sleep she was afraid the roof was going to fall in because of all the jumping and falling around from up above us.

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Great place to stay

By

March 17, 2017

We were very satisfied with our stay. Would definitely stay again.

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Ark Encounter

By

March 17, 2017

club

Need additional staff. Front desk had to serve other duties and was not available at front desk for arrival and phone calls

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Excellent place to rest

By

March 14, 2017

club

Excellent service, a comfortable clean room and a wide variety of breakfast selections makes this a great end to your day!

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Facility

By

March 05, 2017

club

I have a ready told about the smells. But the other area if to improve is the breakfast staff. They moved very slowly as a few guest were waiting for them to replenish the food. This is a small window of time during your day and should have trained staff to anticipate the needs to keep the guest satisfied so they can get on with their travels.

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Disappointed

By

March 04, 2017

club

Room in great need of renovation. Torn drapes, stained carpet, worn out sofa. Only thing in kitchenette was four mismatched glasses.
King suite advertised as best room in the house. Wonder what the others were like?

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Ark

By

March 03, 2017

club

Spent the night before going to the Ark Encounter good value

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clean room friendly staff

By

March 01, 2017

club

Great stay. Nice location to see Ark Encounter and Creation Museum

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Best I have stayed at.

By

February 28, 2017

platinumelite

Biggest room ,nice to be able to watch TV without laying bed. Able to relax without feeling cramped up.

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Average hotel

By

February 27, 2017

club

Typical hotel nothing special. Room had a lot noise from rooms surrounding it and floors above. Hard to sleep with the noise. TV channel selection very limited. Breakfast was great. Beds are very firm.

Posted byHotelStaff
February 28, 2017
We strive for creating a memorable experience for all of our guests and so we are sorry that we did not meet or exceed your expectations. Please know that I have shared your comments with our departments and will use your comments in our ongoing training program for our team members. We truly hope that you give us another chance when your travels bring you back to the area.
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