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Rated 4.5 out of 5 by 316 reviewers.
Rated 5.0 out of 5.0 by Fantastic Time Great relaxing hotel very solid breakfast. Easy check in and check out process and very quick response time on the phone. June 20, 2016
Rated 2.0 out of 5.0 by It is what it is Rochester has a limited number of hotels and this HIE is located in the exact area we needed so it fits the bill. Have stayed at this location several times as we are in this area once a year for sports. Pros: Nice staff, clean hotel/rooms and good price. Cons: Beds were like sleeping on concrete. Unfortunately got placed next to a wedding party who partied all night long. I woke up at 3am and could still hear them. In and out of hallways, letting the doors slam (why people have no courtesy is beyond me. Have a good time just show respect) Breakfast-not even worth mentioning or eating. June 15, 2016
Rated 4.0 out of 5.0 by Nice Executive Suite, accommodated 4 comfortably We had an Executive Suite which accommodated 4 people adequately. Beds and pillows were comfortable. Bath was clean. Overall Nice experience. June 15, 2016
Rated 3.0 out of 5.0 by guest ripped furniture no facecloths given great pool.I do underatsnd you were under renovation but don't rent the room if its not adequate especially at this rate! June 15, 2016
Rated 3.0 out of 5.0 by Decent Value I would rate this hotel as probably average to high-average. It was clean and the staff was pleasant, helpful, and attentive. I found the beds a bit on the hard side but they do offer both firm and soft pillows. I found the towels to be somewhat less substantial (both size June 7, 2016
Rated 5.0 out of 5.0 by Comfortable and professional service we have stayed here twice and both times we have enjoyed our stay. It is convenient from the highway, gas station and restaurants. The staff is very helpful with directions and advise on local businesses. June 6, 2016
Rated 5.0 out of 5.0 by Comfortable bed and good service Recommend HI for business travel with consistent experience. The rewards program is a good way to earn bonus points for family vacations. June 6, 2016
Rated 4.0 out of 5.0 by The Basics We stayed here because my IHG points made it virtually free, but I'd NEVER pay full price for this place. Yes it was very clean and somewhat attractive, but it lacked some basic amenities like a mini-fridge and a microwave. I had to go to WalMart (practically across the street) and buy a cooler for the room. Also, the toilet was plugged when we entered our room. The guy at the desk was very good about it and switched our room (no one was available to unblock the toilet at the time). In the new room, the one light was out, and they immediately replaced it. Breakfast was typical: a pancake machine that worked when it wanted to, and the basic pre-made omelets, sausage patties and bacon, yogurt, cinnamon rolls, cereal, juices and coffee, and a few other standards. The place was ho-hum. But the staff was great, as was the pool and overall cleanliness of the place. Oh, and the parking lot was newly paved and/or sealed! Very nice! June 1, 2016
  • 2016-06-27 T18:19:12.052-05:00
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