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Rated 4.5 out of 5 by 318 reviewers.
Rated 2.0 out of 5.0 by Disappointed I frequently stay at HIE throughout New England and I have to say this is by far the most run down HIE I have encountered. The floor in the bathroom did not look like it had cleaned or vacuumed prior to my check in. The hallways and stairwells look hideous. This facility is in need of a major facelift. Poor lighting, a TV that did not work and I felt like I was sleeping on a concrete slab. I am sorry to say that I would not recommend this facility. I stayed here a few years ago and I do not remember it being this delapitated. My recommendation, find a different hotel, not worth the money and definitely not on par with other Holiday Inn Express standards I have encountered. June 28, 2016
Rated 5.0 out of 5.0 by Good as always We visit often and are always pleased. The staff makes us feel welcome. June 25, 2016
Rated 5.0 out of 5.0 by Fantastic Time Great relaxing hotel very solid breakfast. Easy check in and check out process and very quick response time on the phone. June 20, 2016
Rated 2.0 out of 5.0 by It is what it is Rochester has a limited number of hotels and this HIE is located in the exact area we needed so it fits the bill. Have stayed at this location several times as we are in this area once a year for sports. Pros: Nice staff, clean hotel/rooms and good price. Cons: Beds were like sleeping on concrete. Unfortunately got placed next to a wedding party who partied all night long. I woke up at 3am and could still hear them. In and out of hallways, letting the doors slam (why people have no courtesy is beyond me. Have a good time just show respect) Breakfast-not even worth mentioning or eating. June 15, 2016
Rated 4.0 out of 5.0 by Nice Executive Suite, accommodated 4 comfortably We had an Executive Suite which accommodated 4 people adequately. Beds and pillows were comfortable. Bath was clean. Overall Nice experience. June 15, 2016
Rated 3.0 out of 5.0 by guest ripped furniture no facecloths given great pool.I do underatsnd you were under renovation but don't rent the room if its not adequate especially at this rate! June 15, 2016
Rated 3.0 out of 5.0 by Decent Value I would rate this hotel as probably average to high-average. It was clean and the staff was pleasant, helpful, and attentive. I found the beds a bit on the hard side but they do offer both firm and soft pillows. I found the towels to be somewhat less substantial (both size June 7, 2016
Rated 5.0 out of 5.0 by Comfortable and professional service we have stayed here twice and both times we have enjoyed our stay. It is convenient from the highway, gas station and restaurants. The staff is very helpful with directions and advise on local businesses. June 6, 2016
  • 2016-07-02 T01:00:43.265-05:00
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