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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.1

based on 885 reviews
85%
Recommend This Property

Ratings Breakdown

885reviews

  • 5 Stars
    429
  • 4 Stars
    246
  • 3 Stars
    93
  • 2 Stars
    70
  • 1 Stars
    47

Customer Service

By

August 09, 2016

Family trip July 26 - Aug 6 to Mexico doing park & stay at this hotel by Chicago Ohare Airport. I was very unhappy when we landed in Chicago going back to hotel. I was told to call when in for shuttle service to pick us up. I called several times trying to reach someone and when I did. They said 20-30 minutes until shuttle arrived for us. We waited over an hour or more for someone to pick us up. I called back few times asking when and what was going on and they stated just relax that someone will be there soon. I should not take over an hour when hotel is only 2 miles away then when the shuttle person did show up. They stated they were just called to pick us up. Very upset how this was handled and making my family sit outside waiting because someone could not do their job correctly. This is why I cancelled Aug 6 reservation we had and will not be staying at Holiday Inn Express again after this event.

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Comfortable room and great service.

By

August 06, 2016

club

Conveniently located next to O'Hare airport with good shuttle system. Everything worked fine except that the air conditioner switched to "fan only" mode in the middle of the night, which me the room too warm and humid to sleep well.

Posted byHotelStaff
August 08, 2016
Thank you for your very valuable comments regarding your recent stay with us. We always attempt to exceed our guests expectations and it is through comments such as yours that enables us to measure our success and improve in areas that may need attention. Thank you.
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Very nice hotel, great staff.

By

August 03, 2016

club

The best thing about my stay was the reason I picked this hotel: a shuttle ride to O'Hare. Things that could have been better: I didn't really like the neighborhood; and I like a softer bed.

Posted byHotelStaff
August 05, 2016
Thank you for your very valuable comments regarding your recent stay with us. We always strive to exceed our guests expectations and it is through feed-back such as yours that enables us to measure our success and improve in areas that may need attention. Thank you.
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Ok hotel for travel

By

August 03, 2016

Stayed here for 2 nights during a visit to Chicago. It is a bit too far from downtown for my liking. The room was large enough but the blinds didn't close and it was very bright in the mornings. Breakfast was a huge disappointment. Lines were long and they were out of food constantly. Juice, milk, eggs, even coffee was empty at points.

Posted byHotelStaff
August 05, 2016
Thank you for your very valuable comments regarding your recent stay with us. We always attempt to meet and exceed our guests expectations and we apologize that we fell short of that goal on this occasion. We welcome feed-back such as yours in that it enables us to improve in those areas that need attention to ensure that other guests are not similarly inconvenienced in the future. Thank you,
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Very Quiet

By

July 31, 2016

club

The Holiday Inn needs some updating and TLC. It's a great place to stay if the concerns I expressed earlier were taken care of.

Posted byHotelStaff
August 01, 2016
Thank you for your very valuable comments regarding your recent stay with us. We always attempt to meet and exceed our guests expectations and it is through feed-back such as yours that enables us to improve in areas such as mentioned in your posting. Thank you.
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July 27, 2016 O'hare Express

By

July 31, 2016

club

thought the hotel did a great job in providing a valuable service!

Posted byHotelStaff
August 01, 2016
Thank you for your very valuable and positive comments regarding your recent stay with us. We always strive to exceed our guests expectations and it is through feed-back such as yours that enables us to measure our success and to also share your comments with our staff as it is always a morale booster. Thank you.
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HIE Chicago

By

July 30, 2016

Great place to stay over for airport convenience. Bright, clean lobby, clean rooms, great Internet.

Posted byHotelStaff
July 30, 2016
Thank you for your valuable comments regarding your recent stay with us. We always attempt to meet and exceed our guests expectations and it is through feed-back such as yours that enables us to measure our success and to improve in areas that may need attention. Thank you.
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Friendly staff and comfortable room

By

July 29, 2016

club

We used the "stay and park" option when we went on vacation and it was seamless. The staff was friendly and the room was comfortable.

Posted byHotelStaff
July 30, 2016
Thank you for your very valuable and positive comments regarding your recent stay with us. We always strive to exceed our guests expectations and it is through feed-back such as yours that enables us to measure our success and to share your posting with our staff as a morale booster. Thank you.
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Challenges with handling large groups

By

July 25, 2016

Hotel experience started with the desk staff who appeared more interested in some type of "inside" joke with each other rather than greeting and helping us. They were courteous but not overly friendly and did not offer to answer questions. When we went to elevators there was a large group of people lined up that extended down a long hallway. Two women were trying to regulate the elevators to accommodate the large group as well as patrons arriving for a wedding. It was obvious they were frustrated and did not offer any explanations, apologies, or alternatives for getting to rooms on the upper floors. Finally, someone asked about stairs but even that information was conflicting. Desk staff said there were no stairs accessible but later someone found out there was stair access outside the building.

Posted byHotelStaff
July 28, 2016
Thank you for your very valuable comments regarding your recent stay with us. We always attempt to meet and exceed our guests expectations and we obviously fell short of that goal on this occasion. We always welcome feed-back such as yours in that it enables us to improve in those areas that need attention to ensure that other guests are not similarly inconvenienced in the future. Thank you.
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great service

By

July 19, 2016

club

enjoyed my stay. Clean overall and the rooms were great

Posted byHotelStaff
July 21, 2016
Thank you for your very valuable and positive comments regarding your recent stay with us. We always attempt to exceed our guests expectations and it is through feed-back such as yours that enables us to measure our success and to also share your posting with our staff as a morale booster. Thank you.
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Great Hotel

By

July 19, 2016

The staff was great and very helpful. The hotel had everything my family needed before the flight out of Mid-Way. The shuttle was great. I will for sure stay here every time I am in this area.

Posted byHotelStaff
July 19, 2016
Thank you for your very valuable and positive comments regarding your recent stay with us. We always strive to exceed our guests expectations and it is through feed-back such as yours that enables us to measure our success and to share your posting with our staff as it is a morale booster. Thank you.
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Excellent place to stay for a layover

By

July 18, 2016

club

Quick and easy access to the airport. Not too far from downtown to experience the city. Staff was extremely welcoming and helpful.

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