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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4

based on 952 reviews
83%
Recommend This Property

Ratings Breakdown

952reviews

  • 5 Stars
    463
  • 4 Stars
    257
  • 3 Stars
    100
  • 2 Stars
    76
  • 1 Stars
    56

Has a kiddie pool

By

January 17, 2017

club

The hotel is nice. I was staying with my family and grandkids as a get-away night and loved the fact that they had a kiddie pool. The water probably could have been a tad warmer, as it was January, but over all a nice place.

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Holiday Inn Express Chicago, O-Hare

By

January 17, 2017

Had fun with our Grandchildren for quick overnight stay, excellent breakfast surprised us, many choices, lots of different foods and drinks!! Pool was a lot colder than we hoped, but played in the kiddie pool with a surprise fountain area, kids had a blast in that area!! Room was clean and comfortable, had two double beds, on retrospect should have had two queen beds, squirmy children, but pillows were extremely comfortable, and mattress was great, as I have a bad back!! Plenty of plugs for the two sleep apnea machines that the hubby and I use, and still outlets to charge phone!!

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Good location with polite staffs

By

January 17, 2017

club

If you need a hotel near Chicago O'Hare this place is for you. The hotel is obviously older and in need of new decor, but it's clean safe and good smiling staffs who tried their best to accommodate. Their cleaning lady on 5th floor was such a nice and smiling person that all you can do is appreciate her. Also can't say enough about their polite/helpful receptionists and friendly maintenance person. I will be back in 3 months or less.

Negative - need complimentary bottle(s) of water in each room. It's cheap and would be appreciated.

Posted byHotelStaff
January 17, 2017
Thank you for your valuable comments regarding your recent stay with us. We always attempt to exceed our guests expectations and it is through feed-back such as yours that enables us to measure our success and to also share your comments with our staff as it is always a great morale booster for them. Thank you.
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Comfortable stay and great staff

By

January 14, 2017

club

This was an unexpected stay as my flight was canceled. The bed was comfy and had big pillows with I believe a pillow top mattress.. Water for bath was hot. TV channels ok. View of freeway ok. Breakfast buffet was one of the best with a great variety of foods. The room was spacious with a large closet. Heat was great and wasn't loud. It would of been nice to have a vending machine closer, I was on the 8th floor and main level had vending and market shop. My overall experience was very good and I would highly recommend. Driver for shuttle was awesome.

Posted byHotelStaff
January 16, 2017
Thank you for your valuable comments regarding your recent stay with us. We always strive to exceed our guests expectations and it is through feed-back such as yours that enables us to measure our success and to also share your comments with our staff as it is always a great morale booster for them. Thank you.
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Comfortable hotel

By

January 11, 2017

club

We loved it !
The staff is very friendly .
The room is clean and bed is comfortable.
The breakfast is good.
Fast internet.
In addition to the reasonable price .
It's a little bit old but it seems that the renewed it
So I really recommend it

Posted byHotelStaff
January 12, 2017
Thank you for your valuable comments regarding your recent stay with us. We always strive to exceed our guests expectations and it is through feed-back such as yours that enables us to measure our success and to share your comments with our staff as it is a great morale booster for them. Thank you.
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Nice hotel near airport for short stay

By

January 11, 2017

club

Arrived at hotel and had to pay full price which was about 40 dollars higher than afternoon internet price. Overall condition of hotel was good. Shuttle service excellent. Breakfast (for express hotel) excellent. Beds were little worn.

Posted byHotelStaff
January 12, 2017
Thank you for your valuable comments regarding your recent stay with us. We always attempt to exceed our guests expectations and it is through feed-back such as yours that enables us to measure our success and to improve in areas that may need attention. Thank you.
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VP

By

January 09, 2017

platinumelite

Perfect hotel location to stay, if you traveling to/from o'hare airport.

Posted byHotelStaff
January 12, 2017
Thank you for your valuable comments regarding your recent stay with us. We always strive to exceed our guests expectations and it is through feed-back such as yours that enables us to measure our success and to also share your comments with our staff as it is a great morale booster to them. Thank you.
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Comfortable bed and good location

By

January 09, 2017

club

I've not had any issues at this property, where I've stayed several times in the past.

Posted byHotelStaff
January 12, 2017
Thank you for your valuable comments regarding your recent stay with us and for being a loyal repeat guest. We always strive to exceed our guests expectations and it is through feed-back such as yours that enables us to measure our success and to also share your comments with our staff as it is a great morale booster to them. Thank you.
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Great location

By

January 09, 2017

club

If you're coming to the Chicago O'Hare are or flying out from the area, this location is extremely accommodating and convenient.

Posted byHotelStaff
January 12, 2017
Thank you for your valuable comments regarding your recent stay with us. We always attempt to exceed our guests expectations and it is through feed-back such as yours that enables us to measure our success and to also share your comments with our staff as it is a great morale booster to them. Thank you.
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Love this place

By

January 08, 2017

platinumelite

A on everything; easy and free parking, nice rooms, nice staff, convenient, ease of plenty of food/restaurants; Rosati's Pizza is less than a block away--awesome! Easy and quick shuttle to the airport; I've stayed here several times now on business and love it;

Posted byHotelStaff
January 10, 2017
Thank you for your very valuable comments regarding your recent stay with us and for being a loyal customer. We always strive to exceed our guests expectations and it is through feed-back such as yours that enables us to measure our success and to also share your comments with our staff as it is always a great morale booster for them. Thank you.
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Airport location

By

January 07, 2017

This is an excellent hotel near O'Hare International Airport. Free shuttle service to the hotel was one of the reasons we selected this hotel.

The hotel is very clean and the fitness center and breakfast area were bigger than most hotels I've stayed in the past.

The hotel is also fairly close to Rosemont and the Blue Line for easy transportation to downtown Chicago.

We'll definitely stay at this hotel on our next visit to Chicago area.

Posted byHotelStaff
January 09, 2017
Thank you for your valuable comments regarding your recent stay with us. We always strive to exceed our guests expectations and it is through feed-back such as yours that enables us to measure our success and to also share your comments with our staff as it is always a great morale booster for them. Thank you.
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Not a pleasent stay

By

January 06, 2017

Not a good experience. I stayed at this hotel in December and the experience was much better.

Posted byHotelStaff
January 09, 2017
Thank you for your valuable comments regarding your recent stay with us. We sincerely apologize for not delivering on your expectations on this stay compared to your prior experience. We welcome feed-back such as yours in that it enables us to improve in those areas that need attention to ensure other guests are not similarly inconvenienced in the future. Thank you.
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