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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
78%
Recommend This Property

Overall Experience

3.9

based on 360 reviews
78%
Recommend This Property

Ratings Breakdown

360reviews

  • 5 Stars
    184
  • 4 Stars
    75
  • 3 Stars
    36
  • 2 Stars
    26
  • 1 Stars
    39

Stay away from this property

By

May 29, 2017

Never stay at this property. Currently under remodeling. Main lobby is dismantled. Waited 20 minutes for 1 of 3 rooms to be finished, and 40 minutes for another room that the front desk manager said would take 10 minutes. After waiting, they decided to give me another room. Tub and shower had mold in it, hair on floor, bathroom door had peeling paint falling off of it, wallpaper coming off the walls.Shampoo and conditioner bottles were half full. (Guess they were trying to save supplies or maid staff didn't check them.) Also, had a maintenance person unlock and open my door after knocking very softly once. (Deadbolt was locked from the inside also.) Asked about this at the front desk and they didn't seem too concerned. Maintenance person became very defensive when I inquired why he did this. Breakfast was okay. No utensils, low on food after breakfast started 30 minutes earlier.

Not a good experience at all. Front desk manager apologized after I was already halfway out the door. I will not stay at this property ever again.

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great room, nice bed

By

May 24, 2017

construction in lobby was not fun,
A discount on room rates would have helped.
It would be nice to know the total bill of one nights stay with all the taxes and cost.
not a great visit.

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The perfect hotel!

By

May 23, 2017

Relaxing stay, outstanding customer service, best value, great full breakfast!

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Clean

By

May 20, 2017

The room was very clean, I sleep very will. The motel is under construction. But they do a good job keeping it clean.
Was very satisfied.

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Hard nights rest

By

May 19, 2017

club

If you want a dirty, old, uncomfortable bed and don't need to rest this is the place for you.

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Average stay.

By

May 16, 2017

club

I do a lot of travel but the Site was under construction so I cannot give a good or bad review.

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Satisfied stay

By

May 11, 2017

club

I have stayed at several Holiday Inn Express hotels. I find the customer service very good. The beds are comfortable. Clean rooms. I knew the hotel was under renovations but I was a bit surprised at how much. My family and I did need to use the back entrance and any one could walk through, and there didn't seem to be any visibility of the reception desk to the entrance. I didn't see too many service staff throughout the hotel. The suite we stayed in looked like it was in need of a lot of modernization. Furniture was kind of old looking so hoping the renovation will rectify that. I will stay at other Holiday Inn Express hotels in the future I appreciate the good free breakfast. We also utilized the fitness room, although small it allowed my son and I to use it. If others were in the room though it would have been a bit crowded.

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Unprofessional staff and non edible breakfast

By

May 10, 2017

club

Staff dressed unprofessionally. Sleeping at front desk.
Breakfast was old. Fruit was rotten.

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Decent Hotel for Round Rock Area

By

May 01, 2017

platinumelite

Our company requires that I stay at Holiday Inn properties. I always stay at this one because it is in a decent location for food and travel to see customers in the area.

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Should be closed

By

April 28, 2017

club

The hotel is under so much renovation that it should be closed until completed.

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Great hotel and friendly staff

By

April 27, 2017

club

Staff was great and provided us with a large suite for our family. We will be staying here again next time we are in town.

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Great staff.

By

April 17, 2017

club

Enjoyed my stay. Very comfortable room. If I ever come back to Round Rock, Texas i will stay in this Holiday Inn.

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