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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.3

based on 286 reviews
87%
Recommend This Property

Ratings Breakdown

286reviews

  • 5 Stars
    199
  • 4 Stars
    35
  • 3 Stars
    19
  • 2 Stars
    15
  • 1 Stars
    18

Very wheelchair friendly and great staff

By

June 22, 2017

From the time we booked our room to way after we left the team was very friendly and helpful. The lady cooking breakfast asked if I needed help getting the breakfast to my husband upstairs. After we left I thought I had left my rings in the room and called back and they were very helpful they went up to the room checked it out got hold of the maid asked her if she found anything and then asked if they could have my number to let me know if they should find it . I later found it at my sons house please tell the crew thank you

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Location

By

June 20, 2017

club

Overall this location was Great a little pricy

I wasn't thrilled with guest service employee she seemed in rush no eye contact when asked question she stated, will inform me of all details

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Great Hotel and staff

By

June 20, 2017

Everyone was friendly and helpful. Rooms were clean and quiet. Beds were comfortable. Breakfast was great. The outdoor pool needed to be cleaned better but was relaxing regardless (only complaint) Over all, great experience, would stay there again..

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Hotel stay

By

June 19, 2017

club

The staff was awesome. Hotel in general wasn't really clean. Our room had a very musty smell. Our daughter's room had wet carpet by the AC

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Horrible Experience at Royse City, TX Holiday Inn Express

By

June 16, 2017

club

No parking available when we checked in so we had to park across a field at the local bank. We got up the next morning and moved our car since we were parked on private property. The Front Desk had the wrong reservation pulled up when checking in. We ended up getting charged for someone else's reservation. No working blow dryer in the room. When I inquired, the Assistant Manager said the only other available dryer was being used by another guest. She did send the Maintenance Man up to our room. He was nice and let me borrow his maintenance blow dryer that he uses to dry wallpaper with for the length of my stay. Besides the sticky handle from wallpaper paste it did the job. I guess my" thank you" for complaining to the Assistant Manager was no maid service that day. Needless to say, I will not be returning to the Holiday Inn Express, Royse City, TX.

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Consistent value - no surprises

By

June 15, 2017

club

I get a nice stay with a great value and dont feel like i am steppjng down from a larger hotel.

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Arriving

By

June 14, 2017

club

When we arrived we stopped by to see if we could check in a little early and they were very helpful and let us

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Excellent Room

By

June 12, 2017

platinumelite

Stayed in King Suite (upgraded for free since I am a Platinum member). Room was huge and clean. Very nice.

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Recognition and Appreciation

By

June 12, 2017

Red ( or Ruby) was very welcoming and friendly. She acknowledged my status and offered the best in rooms and recognized my status.

She had the account ready and gave the very best service. Definitely a high point in a long day.

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Worst hotel ever!!!

By

June 11, 2017

club

Don't stay here... we slept in our clothes it was do gross

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Enjoyed Sray

By

June 09, 2017

club

We had a great time and we will defiantly stay again if we are back in the area .

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Great Services

By

June 05, 2017

club

We were last minute looking for a hotel after a rained out ball game and we had no problem booking. Lobby was clean and nice. Rooms were clean and comfortable.

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