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Holiday Inn Express & Suites Sacramento Airport Natomas

2981 Advantage Way , Sacramento, California 95834

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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.5

based on 755 reviews
91%
Recommend This Property

Ratings Breakdown

755reviews

  • 5 Stars
    522
  • 4 Stars
    135
  • 3 Stars
    50
  • 2 Stars
    23
  • 1 Stars
    25

Staff not following thru on commitments

By

April 19, 2018

I stayed at this hotel for work on 3/19/18 and saw there was construction thru out the complex which was not disclosed when I booked the rooms for multiply dates.

I was placed in an updated room (#247) which was nice and clean. I purchased some perishable food and placed in in the room fridge. Sign on the fridge indicated it was on off to reduce energy use and how to turn it on which I did. A few hours later I checked my food and found it warm and realized the fridge and all the appliances (microwave & coffee maker) were off. I called the front desk and a young lady came up and after looking around in the kitchen area discovered a circuit breaker had been turned off. Young lady stated she would take $30 off the room charge due to my inconvenience. I mentioned my employer was paying for the room she stated she would then provide me additional points to my IHG account.

On 3/26/18, I checked my IHG account and saw no additional points had been added to my account so I sent an e-mail directly to the hotel documenting what happened with my contact information and I never received a response back.

On 4/9/18 I had another reservation at the hotel and the young lady who I dealt with on 03/09/18 was at the check-in table. I told the young lady I had still not received any points for the trouble I had on 3/9/18. The young lady stated she remembered me and asked me for my IHG Rewards Card #, which I provided with a copy of my account activity which I had printed out just prior to this visit. The young lady stated she would speak to her manager and take care of it. As of today, there have been no additional points added to my IHG account for this issue.

It appears to me the hotel is blowing this issue off since I was staying at a government rate. I will be retiring soon and plan on doing more leisure travel in retirement. I have reward plans with 2 other major hotel chains and will soon to be in position to choose which 1 of the 3 hotels chains I will be wanting to use and not being decided for me by my employer.

IHG is not on the top of my list at the moment.

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