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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.6

based on 669 reviews
95%
Recommend This Property

Ratings Breakdown

669reviews

  • 5 Stars
    515
  • 4 Stars
    98
  • 3 Stars
    28
  • 2 Stars
    12
  • 1 Stars
    16

upguest

By

July 18, 2017

Horrible stay. Upon check-in given a King bed room. When I asked about it, I was told this is what I booked. I then showed the clerk my reservation was clearly for a 2 Queen room as I needed two beds. She then said they were overbooked and all Queen rooms were gone. She said I had a pull out bed in my room. Well, the pull out bed was horrible and no one could sleep on it. At check-in I also requested a room near the end of the hall and the clerk said that is where my room was. Well, when I went to the room it was right next to elevator in the middle of hallway. Finally, the next day I complained to the manager and she said that because I had a bad experience she would put my rewards point back into my account (I used reward points for the stay). Well, she never did!

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Great Stay for a convention

By

July 17, 2017

Nice stay at a nice hotel, staff opened breakfast early for us who had to arrive before normal hours.

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Awesome breakfast

By

July 12, 2017

This was a beautiful place to stay. Rooms were clean, bed was comfortable, staff was friendly, hotel was attractive and nicely appointed. Breakfast was one of the best I've seen at a hotel. Lots of restaurants in the immediate area-- walking distance. Great shopping just around the corner. My only complaint was there was no exhaust fan in the bathroom which meant it got very hot in there during and after showers making it difficult to do hair and makeup. Small mold spots on ceiling above shower indicated it was too humid much of the time in that small space.

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Great hotel for value

By

July 09, 2017

platinumelite

A great hotel for the location, especially if you're using points. The front desk staff was very charming, attentive and friendly; however, the housekeeping staff were zombies and would never say a word to you, even if you greeted them. The same could be said about the breakfast attendant during our stay. Other than that, everything was A and would highly recommend.

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Excellent Facility

By

July 05, 2017

We had a wonderful stay at this hotel. The facility is very clean and well maintained. The staff were all very friendly and professional. I would definitely stay with them again.

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Great place to stay

By

July 05, 2017

club

Smooth check in, updated decor, good breakfast, comfortable room, clean.

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Nice clean room and great service.

By

July 04, 2017

platinumelite

Nice clean room, great bed, good food, swim and weight room was nice. TV selection was good, nice choice of pillows.

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Clean, Bright and Comfortable

By

July 03, 2017

One can never go wrong with the NEW Holiday Inn Express - the have the "HAPPY CUSTOMER" equation down to a science. Comfortable, clean and bright -- as in newer look - not dark and warn. VERY nice!

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wonderful staff

By

July 02, 2017

They are wonderful people who are very nice and friendly always with a smile on their faces

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Friendly and helpful staff!

By

July 02, 2017

We were in town for a lacrosse tournament. Enjoyed our stay. Comfortable and clean. Great breakfast! There was only 1 washing machine for the whole hotel, though.

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Great location and facility

By

July 02, 2017

club

Had to use this hotel for business. The pool and hot tub area were excellent, making it easy to destress at the end of each day.

The breakfast is one of the best I have seen in a hotel of this kind.

The location is great to go to where I was working and had lots of restaurants and shopping nearby.

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Two problems

By

July 01, 2017

club

Found a opend bottle of root beer in the refrigerator.

They didn't explain where and how to get to the room and only one elevator.

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