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Rated 4.1 out of 5 by 289 reviewers.
Rated 5.0 out of 5.0 by breakfast manager was an outstanding resource! Good location with caring staff. Able to walk around the city with relative ease and quickly to the riverwalk area. March 29, 2015
Rated 1.0 out of 5.0 by Not recommended We had issues with the cleanliness of the room, while the staff did apologize the issue was completely unacceptable. The rooms are very small and since we were on the first floor we had all the foot traffic from everyone coming and going (you had to walk past our room to get from the elevator to the front desk/exit). The air conditioner didn't work well which is what probably caused the room to smell. I've stayed at several Holiday Inn Express hotels and never have had such a poor experience. The staff were all quite friendly and we enjoyed conversing with them. March 25, 2015
Rated 5.0 out of 5.0 by Nice facility in an historic bldg Great conversion of what was an old county jail. Also, staff was always helpful, whether desk staff, breakfast attendant - and, a big thanks to the night desk manager. I had a severe case of heartburn in the middle of the night. Went down about 2am to see if the hotel stocked items for sale. Night manager said they did not - but he said he had just purchased some Pepcid ac earlier in the day and went out to his car and retrieved it. Gave me a couple of tablets. Saved me from having to get out to find a pharmacy or store. Great service. March 18, 2015
Rated 1.0 out of 5.0 by Stinky room Visited San Antonio during a busy weekend. The Hotel was full for the night. We opened up our room door and was hit with a very bad smell. Something similar to stinky socks. We talked to the front desk about the smell and because the hotel was full there was no other room available. The front desk clerk informed us that the hotel was an old building and would smell old and musty. This smell was not an old musty building smell. He said someone would be up later to access the problem and see if anything could be done. No one came to the room. We eventually identified the possible reason for the smell. Part of the carpet was wet. March 18, 2015
Rated 5.0 out of 5.0 by friendly staff and good service The hotel is well located and the staff is friendly and helpful. Some of the furniture and carpeting are in need of being changed. Overall a good stay for the price payed. March 16, 2015
Rated 2.0 out of 5.0 by No character and not a great location This hotel is in the old Bexar County Jail. I expected something with a bit more character. The room was not dirty but not clean. The light fixture by the bed had spots from a spilled drink on it. The breakfast area seating is awful. It is way too small for the number of rooms in the hotel and people were waiting for tables. There was plenty of food, just no place to sit and eat. There isn't enough parking for the size of the hotel. On my next trip to San Antonio, I'll be staying on the Riverwalk rather than here. March 12, 2015
Rated 5.0 out of 5.0 by dining area exceptionally clean and friendly staff I stay in 3 to 5 star hotels. None were better than this one. March 11, 2015
Rated 4.0 out of 5.0 by Stay in an old jail (historic building) This property was close enough to Riverwalk and very reasonable in price. Because it's an older building, the room was small but it reminded us of hotel rooms in Europe. The bed was comfortable and the bathroom fixtures seemed to have been updated recently. March 7, 2015
  • 2015-03-30T11:31:17.002-05:00
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