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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
74%
Recommend This Property

Overall Experience

3.9

based on 765 reviews
74%
Recommend This Property

Ratings Breakdown

765reviews

  • 5 Stars
    347
  • 4 Stars
    197
  • 3 Stars
    85
  • 2 Stars
    72
  • 1 Stars
    64

Not a good experience

By

September 18, 2017

This property sounded interesting based on its history and the images online. I was sorely disappointed as soon as I walked in. The lobby area is tiny... just a desk and the dining area. No comfortable places to relax or sit. I was given a room that had a massive burn from a hot iron on the carpet. It also smelled like mold and mildew. I asked for a new room, which was better, but it didn't appear to have been vacuumed. During my stay the housekeepers didn't clean the counters or the floors. My room also smelled of mold and mildew. The pillows were hard. Apparently the pool chemicals were out of balance, and caused my skin to itch. I like this chain, but this property is exceptionally poor.

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Great Service

By

September 18, 2017

club

I was greeted with a smile. Valet was professional and attentive.

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Great property

By

September 16, 2017

Great historic property. Very friendly staff. Big rooms!

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old jail hotel

By

September 12, 2017

platinumelite

this hotel was overall nice place but it's in a crowded area of the city.nothing to see out the windows and the vending machines need to be more.they had a snack machine on 2nd floor and the coke machine was on the 3rd floor.

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Business

By

September 10, 2017

Average hotel to use. Location a bit off the beaten path, and the property could use some continued improvement.

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Economical and good experience

By

September 10, 2017

The Holiday Inn Express at San Antonio Riverwalk was an excellent experience for the family. Clean and comfortable rooms and a great breakfast! Close to the Riverwalk which we walked to and greatly enjoyed!

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Historic property with a lot of charm

By

September 01, 2017

club

Great location close to market, river walk and Alamo.

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Um...

By

August 28, 2017

club

Room was smelly. Breakfast was GREAT, but the room just overpowered the possibility of a positive experience. Carpet was OLD...found someone else's hair on the comforter upon check in. Staff were extremely nice. Pool water LOOKED dirty/cloudy. There were black spots in the corner of the shower...wasn't sure whether or not it was mold/mildew. Would Not Recommend.

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Disappointing stay

By

August 27, 2017

club

I usually can count on a Holiday Inn Express as a good choice when traveling. However, the San Antonio Riverwalk one was quite disappointing due to non-working air conditioning. Had to change to 3 different rooms before settling. Even after all this changing the a/c controls did not work, so we just unplugged it. Not only that, the third room was much smaller than either of the other 2 rooms. When brought to the manager's attention the next morning, he promised a refund, but we have not received it as yet. I would like to believe that he would be a man of his word, and perhaps the promised refunds will be credited in the near future.

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Comfortable bed and quiet room

By

August 25, 2017

The bed was large and comfortable with plenty of pillows and the room was dark and quiet, perfect for sleeping and getting plenty of rest for the next days business.

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Cleanliness of the hotel

By

August 25, 2017

club

Overall cleanliness very poor - found curtain rod in the floor - broken curtain - poor carpet condition

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What

By

August 23, 2017

club

That she'd have a dirty that's my biggest complaint that was F hair everywhere feel very uncomfortable thank you

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