 Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property
Overall Experience 4.5
91%
Recommend This Property
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Great Place to Stay
ByBernie Mac
June 22, 2017
I've always experienced clean rooms and great service.
Concierto en ATT
Bysalvid10
June 21, 2017
La habitacion tenia un poce de mal olor, lo demas cama y almohadas bien, bano tambien
Pleasure
ByTerry
June 16, 2017
Excellent service. The staff was friendly. The hotel was close to the downtown area and the shuttle service took me to where i needed to go.
awesome
Bydi58
June 14, 2017
extremely satisfied from check in to check out, the staff were extremely courteous and went overboard to assist my every needs. almost can't say enough as to how pleasant everything was. look forward to a return stay.
Excellent choice for off the river walk
ByLance
June 14, 2017
Great location and nice property. Quick access to the river walk and restaurants via hotel shuttle, Uber or or own vehicle. This will return to this location.
Great Staff and Shuttle
ByJack C
June 12, 2017
The shuttle took us where we needed to go and picked up and left the property every 30 mins. It was very conveient for us.
Nice staff, comfortable stay
BySparksnsmoke
June 12, 2017
This is the second time I have stayed at this facility and it is a reliable positive experience. There are a few things I wish were a little different but for the price I can't complain. I do wish there were a few more vegetarian non-sweet protein options for breakfast. Some plain yogurt would be excellent, or maybe some mini bon bell cheeses.
We enjoy the pool but it was a very bright and hot day so I found myself wishing there was a sun shade over the pool area so I didn't have to worry so much about sunburn and squinting from the glare.
The only other suggestion I have is to have Nick Jr and/or Disney Jr as channels on the TV- and PBS Kids. The kid channels were for older kids (regular Disney and Nick, which are not great for kids under 7 or so).
Anyway, nice staff, hotel is close to what we wanted and a good price. Thanks Holiday Inn Express!
Family time at the riverwalk/Alamo Plaza
ByJtk2027
June 09, 2017
Great location for the riverwalk, shuttle provided. Luann is this best and very nice.
Rooms were great, clean and comfrontable.Parking is good with ample light and no problems
Pool is clean and well maintained. Property is well maintained and clean.
Overall a great property
ByCoryB67
June 09, 2017
We pulled into San Antonio on our family road trip. I knew we were early and we couldn't check in yet. the lady working the front desk was very friendly and offered us their shuttle and recommended places to eat and things to do while we wait for our room to open. We decided to drive and that was a mistake. our car broke down minutes after we left the hotel. We were broke down in a city we have never been in before in the middle of downtown during the lunch hour. i had my father in law take our kids back to the hotel so at least they could wait in air conditioning, while my wife and i stayed with our car while it was towed to a local dealership. i call the hotel and explained our situation and asked that even though the rooms were in my name on my credit card, if they could go ahead and let my father in law check in so he and our kids could have a place to be while we waited on our car, not knowing how long the car would take. They were happy to help us out, when in all honesty they didn't have to. Excellent customer service!! Once my wife and i got back to the hotel, the whole staff acknowledged us and asked us if everything was OK and if the rooms were OK and if there was anything they could do for us. Even a gentleman who i believe was the owner came out to talk to us. I feel like they went above and beyond on customer service. The location is great for everything downtown.
I am a IHG Spire member, I stay in a lot of hotels. this one is a great hotel.
Excellent customer service
ByLisa
June 07, 2017
The lady at breakfast was awesome. I didn't get her name but she deserves a raise plus free benefits. Plus the lady at the front desk was so friendly.
Friendly and professional staff.
ByTcop
June 06, 2017
I would highly recommend this hotel for people wanting to see the downtown area. Great shuttle service. Breakfast was plentiful and the young lady in charge of the kitchen was outstanding.
Friendly and well prepared hotel
ByNirvana
June 05, 2017
Located at convenient place near downtown
and hotel was quite comfortable/well prepared.