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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 760 reviews
92%
Recommend This Property

Ratings Breakdown

760reviews

  • 5 Stars
    545
  • 4 Stars
    136
  • 3 Stars
    38
  • 2 Stars
    26
  • 1 Stars
    15

Hotel Cancellation #59388506

By

February 23, 2018

I made a cancellation at 5:37 pm and I was still charged for the night.

I am so very unsatisfied with IHG. In addition to the Holiday Inn Express, I had another stay, same motel, same night, I simply cancelled one. And, I had 23 room group stay at Holiday Inn RiverWalk. We were attending my son's wedding. All 24 rooms were used by my party, but when I cancelled the one at 5:37 MST and not CST, I was charged for the one night. We spent thousands of money with Holiday Inn this SAME weekend, and they cannot credit me on the cancellation due to 30 mins late (MST and not CST). Very very disappointed. I a, a rewards member and it did not seem to matter. Other chain motels work with me.

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