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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
81%
Recommend This Property

Overall Experience

4.1

based on 446 reviews
81%
Recommend This Property

Ratings Breakdown

446reviews

  • 5 Stars
    232
  • 4 Stars
    108
  • 3 Stars
    44
  • 2 Stars
    26
  • 1 Stars
    36

No communication

By

April 21, 2017

They wouldn't respond to me when I pointed out that they had no available slots to book a rewards night all the way until Feb. 2018. She just told me that "Spring break" left the booked. Spring break lasts for a year? I don't think so.

There are supposed to be no blackout dates/hotels. So this made my IHG status seem worthless. I emailed the general manager and called customer service with IHG Rewards. IHG told me to talk to the hotel manager. The hotel manager stopped responding and avoided my questions.

Additionally the front desk told me I could have a late 1PM check out, but then on the day of check out someone knocked on the door at 11:30 and said, "Are you leaving now or are you paying for another day?"

Very frustrating. No benefit to being IHG.

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Very clean and comfortable bed.

By

April 11, 2017

Bathroom issues and breakfast issues were the only negatives.

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Excellent

By

April 10, 2017

club

This was a wonderful place to stay!!! Thank you to all the friendly staff. The breakfast was amazing and beds were extremely comfortable!!

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Great stay!

By

April 10, 2017

I really enjoyed my stay in San Antonio. I loved having a suite so that we could spread out and relax when in our room. The beds were very comfortable and the room was clean. My husband loves the biscuits and gravy, but it was not being served the day we stayed. However, when the breakfast staff saw my husband's disappointment, they made and delivered him his own serving of biscuits and gravy! Great stay!

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Wonderful stay

By

April 07, 2017

club

The hotel was clean, comfortable and we felt safe.

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Weekend stay

By

April 06, 2017

club

Comfortable bed and great service and very nice breakfast bar

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Value

By

April 06, 2017

platinumelite

Great breakfast and room suites
Close to many downtown attractions
Easy accessibility

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A nice surprise!

By

April 03, 2017

A beautifully updated room with modern decor. Very comfortable atmosphere as well as beds. The staff was very friendly and engaged, even the housekeeping staff made sure to say hello and welcome us. Close to many downtown attractions. The pool was clean and secure. A really positive experience for the whole family. There were some loud motorcycles a few nights which is the only reason for 4 stars under sleep quality.

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Stress free stay

By

April 02, 2017

club

I was very happy with everything. My kids had a great time at the pool and I got to relax and watch them enjoy.

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Great Experience

By

April 01, 2017

platinumelite

I would highly recommend this hotel. Location to Riverwalk, Market and Spurs game is excellent. Very nice staff and clean rooms. Slept like a baby.

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Quier than most (even up-scale) hotels

By

March 31, 2017

platinumelite

I did not hear any noise from next door neighbors at all during my two night stay. Not even the common running water noise which is very common in hotels. The staff was friendly. Adequate choices for the free breakfast. One minor thing is there was some funny smell in the room. Other than that, it was a nice stay.

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Great Stay

By

March 30, 2017

Hotel was excellent the only minor problem is parking. We had to park on the street.

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