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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
77%
Recommend This Property

Overall Experience

3.9

based on 380 reviews
77%
Recommend This Property

Ratings Breakdown

380reviews

  • 5 Stars
    194
  • 4 Stars
    67
  • 3 Stars
    31
  • 2 Stars
    45
  • 1 Stars
    43

Jerry

By

June 24, 2017

club

Great place and friendly staff, but very poor breakfast. I have stayed at this hotel in the past and the breakfast was much much better then this time.

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Excellent Staff and Wonderful place to stay!

By

June 21, 2017

My family enjoys staying with Holiday Inn Express Hotels. This particular stay was for 8 days and was very emotional as I was recovering from medical issues and required a comfortable place to recover, relax and rest. The staff at this location is "Top Notch" and exceeded our expectations of customer service. The manager Tammy, is excellent and HIE is blessed to have her as their employee. She leads by example on a daily basis. She is professional, courteous, caring, friendly and always has a beautiful smile on her face as she greet the customers. That smile, made my day! My room was very comfortable, clean and spacious. If there was anything that I needed, the staff was more than willing to assist without any hesitation. The breakfast is great and has a wonderful variety of hot food choices. The location is perfect and the atmosphere gives off a feeling of "home away from home". I have no problem returning to this Hotel again and actually look forward to it. I just want to say, "Thank you to ALL of the staff for everything that you did for me & my family and for being an important part of my recovery".

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Best bang for your buck

By

June 19, 2017

Room is excellent and very clean.
Beds are very confortable.
Great variety for breakfast
Staff is extremely curteous
Nice pool area

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unhappy with my stay

By

June 17, 2017

club

The place was a dump, it smelled bad, the AC in my room made a god offal noise, and the exercise equipment in there work out room was broken.

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My Fav Hotel!

By

June 14, 2017

club

I had written a detail feedback in the previous page. But to sum up my experience at the Holiday inn, I loved it! Woman at the desk was very friendly when I arrived and when I left. When I called the hotel initially to make a reservation the phone was answered immediately. I had called a another hotel to make a reservation and it rang for such a long time! I so enjoy staying at the Holiday Inn. I will never choose another hotel. I will be going back to down to San Antonio in a few months and you can be rest assured I will be staying at this exact hotel! Thanks for everything!!

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comfotrable beds

By

June 12, 2017

club

great stay swimming pool and hot tube was relaxing

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Great stay

By

June 06, 2017

club

Great hotel, great staff! Loved our stay at this Holiday Inn.

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Great place

By

June 06, 2017

club

The hotel staff (Tammy) was pleasant and helpful. The location for this hotel is perfect.

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Major disappointment

By

June 04, 2017

club

Lousy uncomfortable bed, comforter had stains, room was never dusted during entire 3- day stay, tile floors always looked dirty and every step left a foot print.

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Business trip okay place to stay

By

June 03, 2017

club

Breakfast selection weak - needs an evening management reception. A/C system control on wall not working correct since I raise temperature yet still froze so had to turn it off

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Jessica

By

June 01, 2017

club

The hotel is nice and clean try booking online so you get a better rate. The pool is nice and the breakfast is very good.

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Amazing service

By

May 31, 2017

club

Our family vacation was amazing thanks to the helpful and friendly staff. They were able to help provide us insight as to what to do in addition to what we had planned. They even had discount tickets to they places were chose. Highly recommended.

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