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Rated 4.1 out of 5 by 95 reviewers.
Rated 3.0 out of 5.0 by clean rooms the double room has a full beth it will be better with king size beth, the breakfast was so poor dosn't has that they offer. December 3, 2013
Rated 4.0 out of 5.0 by Great Stay! This is our second time staying at this hotel. We had no problem except with one staff member at breakfast with our teenage girls. She was rude to the girls, although they went for breakfast shortly after 10 am expecting nothing but left overs. She called them "stupid". Regardless of the circumstance, it is not acceptable to be rude or calling names. There is never a situation where that is okay. It was reported. Other than that, the remainder of staff were very accommodating and we would stay there again. Perfect setup for us (two adjoining rooms). November 27, 2013
Rated 4.0 out of 5.0 by Overnight in San Antonio Friendly staff and clean room. Easy access to the medical center and downtown. Spacious breakfast area with usual HI Express items. Good value, would stay again. November 24, 2013
Rated 3.0 out of 5.0 by Check the bathroom first! After a long day at the hospital, I arrived with my father who had just had eye surgery. Once he took his medication, he fell asleep. I made a few phone calls then decided to shower. I was surprised to find a used bar of soap and half bottle of shampoo as I drew back the curtain! When I told the person at the front desk, he didn't seem surprised at all. I guess this may be a common occurrence at this hotel. November 13, 2013
Rated 5.0 out of 5.0 by HOSPITABLE AND FRIENDLY STAFF Everything was excellent. Clean Rooms, Bed was Awesome, all the staff was great - from the housekeeping to the manager. Loved the experience!!! November 11, 2013
Rated 4.0 out of 5.0 by Good Choice Hotel was comparable to most HIX hotels. Staff was very friendly. Room was clean. Free breakfast. Can't complain. November 11, 2013
Rated 5.0 out of 5.0 by Exceptional Service We stayed several days at this hotel. Bryan and Stephan front desk service providers were so kind and professional. They made our stay so nice. They remembered our names when we would walk through to the elevator and were always smiling and asking if we needed anything. They would give us ideas of what to see and do to have fun in their city. Thank you for having quality employees. November 7, 2013
Rated 5.0 out of 5.0 by Nice room Very nice staff. Comfortable & relaxing stay. Neighborhood was a little suspect, but overall very positive. November 1, 2013
Rated 5.0 out of 5.0 by Very good Everything was very nice. The staff, accommodation and location was excellent. October 27, 2013
Rated 4.0 out of 5.0 by Enjoyed my stay I had to go to San Antonio recently, and stayed overnight at the hotel. It was clean and welcoming. My room was nice. The staff was courteous and pleasant. The breakfast was hot and fresh. Nothing to complain about. I would certainly stay there again. October 27, 2013
Rated 2.0 out of 5.0 by Non Functioning Amenities Stayed four nights. .. No light bulb in desk lamp. Refrigerator not working. Lost all my veg. Foods, Milk and Coconut water Outside Jacuzzi- No jets worked Business center: Door handle from inside came loose in my hand. I had to call Front desk to get me out. Paper trash from under work table not pickup. Coffee and condiments not refilled. Had to ask FD to get refills. Coffee cups and water cups not replaced. At checking: The owner lady started taking phone reservation keeping my info, ID, credit card, reservation papers in her hand, She kept discussing with house keeper. I had to be rude and asked her to hang up the phone, stop house keeper and CHECK ME IN first. She admitted she is not good at checking in. (She was owner wife) All staff was still smiling inspite of shortage of FD, part time. Maintenance person. October 26, 2013
Rated 5.0 out of 5.0 by great It was more then we expected very comfortable, clean friendly staff thank you bed was great October 24, 2013
Rated 5.0 out of 5.0 by Home away from home Always we feel so welcomed, comfortable, and at home. We had said we would be very late arriving, but we got there early. The manger had already turned the lights on and put the cookies and water in the rooms. We really feel like this hotel is our home away from home. October 18, 2013
Rated 5.0 out of 5.0 by Beds we comfortable and our room was clean Brandy was helpful when we booked our room, all the staff were helpful and friendly. Our room us clean and quite, the bathroom was clean (that's a big deal for me). We will stay again. Midland,Tx October 10, 2013
Rated 5.0 out of 5.0 by Great Service and good location The service was excellent. The room had the air conditioning on upon arrival and water and snacks were provided. The location to my destination was perfect. Thank you. October 6, 2013
Rated 4.0 out of 5.0 by Great Service First time in a long time having great staff and great service. Rooms were extra clean! Hotel conveniently located to the Zoo and Incredible Pizza Place. October 3, 2013
Rated 5.0 out of 5.0 by Clean rooms Nice & pleasant staff , good location , clean rooms . Will stay agian October 2, 2013
Rated 5.0 out of 5.0 by Fantastic Front Desk Stayed on September 26, 2013. Went to San Antonio for my fathers birthday. Had an issue with the vending machine where my debit was charged but my bottled water wasn't dispensed. Went to the front desk asking for assistance. The lady up front was very friendly and bubbly. She indicated she didn't have any experience with the vending machine but she could still help. She went to the back of the desk and brought back a bag with two bottles of water with cookies! I also needed a band aid and she was able to help with that too! She handed me her car keys and trusted me to get one out of a toiletry bag in the trunk of her car. She was so sweet and nice that there really isn't another choice for us to stay when I go back to San Antonio. We are staying there again! Thank you nice lady! October 2, 2013
Rated 4.0 out of 5.0 by Great service The location of this hotel is a plus, everything seemed to be walking/ driving distance. In a near future we plan another trip to SAT and hope to stay in this hotel. The ONlY negative feedback I have is that the mattress on the sofa bed was in poor conditions... Other than that comfortable beds, friendly customer service, and a good choice of breakfast items. August 24, 2013
Rated 5.0 out of 5.0 by Clean rooms and great service My family and I stayed for 4 nights. The price was affordable, clean room and great service. The check out was fast an easy. Did not have to ask for receipt the receipt for check out was taking to our room. We will defiantly being staying there again. August 21, 2013
Rated 5.0 out of 5.0 by service from the staff We love the location, the price, the staff, the breakfast, the room, but most of all the manager. Mr. Hathi. He is outstanding. We have been coming almost as soon as it opened and he always seems glad to see us. He always can find room for us. He is very friendly and professional. Last weekend we had our RV in the shop and we had to pick it up early. He let us park it there since we had our room till Sunday. That was a big help. We did not have to leave and find a RV park. Coming to this Holiday Inn Express is like coming home. We are treated like family. Me Hathi is a jewel. He's the reason we keep coming back August 21, 2013
Rated 3.0 out of 5.0 by OK stay Average value. Friendly staff. Adequate breakfast that can be improved. Gym equipment failing (now down to one functioning). August 21, 2013
Rated 5.0 out of 5.0 by Excellent place to stay This place is so comfortable and the room is very neat and clean. I would recommend this to anyone who wants to enjoy the stay. August 20, 2013
Rated 3.0 out of 5.0 by Executive Suite/Staff The executive suite's pull out bed was extremely uncomfortable. I would not recommend anyone use the pull out bed. Having the owner or manager yell at staff is not something my family and I want to see or hear on our vacation August 17, 2013
Rated 5.0 out of 5.0 by SA NW Holiday Inn Our stay at this Holiday Inn was great. We encountered no problems at all. I would definitely stay here again and would recommend others to stay here also. Front desk staff was friendly and very knowledgeable about the area. The location was very convenient to Fiesta Texas. August 2, 2013
Rated 1.0 out of 5.0 by Disappointing, Over-priced Stay! When we checked in, there was a wet spot on the bed and the carpet. We notified the front desk and the attendant immediately came up to change the linens. He was super nice. I thought the 2nd bed was fine, but after going to bed I realized the mattress didn't even have a mattress cover on it. We paid far too much for this substandard room. We spent 1 night instead of our intended 3 nights. We have been patrons of HI Express for years, and this was our worst experience. I should have asked for a refund, and I am sorry I didn't. July 25, 2013
Rated 4.0 out of 5.0 by reasonable value Price is competitive in this area where rate is unusually high. Otherwise not much to write home about. Location is convenient. Gym equipments barely functional and the pool is small. Breakfast is OK. July 23, 2013
Rated 5.0 out of 5.0 by Comfortable, clean room; great service and great location We had two rooms for an extended stay in July. The hotel was excellent. Rooms were superb: clean, comfortable, modern, and internet accessible. Service was outstanding - friendly and knowledgeable. Location was very convenient to downtown San Antonio (Riverwalk, Tower of Americas, Alamo, etc), airport and Lackland Air Force Base. We always stay at HIE because of the consistency in terms of quality and value. However, this particular hotel is one of the best of the best HIE hotels in which we have stayed. July 12, 2013
Rated 5.0 out of 5.0 by Great hotel and close to many amenities. Thanks to the staff for accomodating me with airport transportation. July 2, 2013
Rated 2.0 out of 5.0 by Comfortable bed On arrival bathroom was dirty and housekeeping left our door opened while we were out. June 28, 2013
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