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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 530 reviews
86%
Recommend This Property

Ratings Breakdown

530reviews

  • 5 Stars
    309
  • 4 Stars
    120
  • 3 Stars
    43
  • 2 Stars
    27
  • 1 Stars
    31

No Water! Not able to shower or wash up!

By

September 16, 2017

Checked in Thursday night & discovered the hotel had a water leak & had to turn off ALL water in the hotel. No water Thursday evening & on & off Friday. I couldn't shower, use bath facilities or wash up. Very frustrating!
We took time to get away from Harvey Hurricane problems in Houston only to come to San Antonio and have problems with water. Not a very good experience at all.
All the staff was great including Jim, Front Desk. He was the one taking complaints from guests!!

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Comfortable stay

By

September 15, 2017

club

This was a good place to stay while visiting family nearby

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Servicio excelente

By

September 13, 2017

club

Todo el personal fue muy amable durante mi visita. Las instalaciones están impecables.

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Great service

By

September 13, 2017

club

Made reservations online... walk in and great service.. Room clean comfortable bed... restroom clean with plenty of towels.. The pool was great from a kids...

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great service

By

September 12, 2017

platinumelite

clean rooms and floor, good location to go any where , good service, staff are very friendly.

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It's good.

By

September 12, 2017

club

You'll sleep just fine. Didn't really use enough of the amenities to make any good recommendations but overall this location met the needs I had at the moment.

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Nice hotel

By

September 07, 2017

Nice beds and nice service and clean room. Feels like home.

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It was an ok stay

By

September 06, 2017

club

If you are ok with staying in a bad area its not to bad, the only thing that really was bad was the ac it would click on for maybe 20 minutes then stay off for over an hour no matter what settings it was

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Very Helpful Staff

By

September 05, 2017

We were able to book a room for our daughter, grandson, and his dad to ride out the recent hurricane. Since we were booking and paying from Oregon, had to do a couple of extra steps, but the desk staff was very friendly and helpful through this process. Our daughter said they were very welcoming at their arrival during the wee hours of the morning. They were allowing people to bring their animals..thank goodness. She was very happy with the room, service, and said breakfast was good! We just wanted to thank you for your patience, and help during this very stressful and scary time.

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Great place to stay in

By

September 05, 2017

club

Great place to stay in.. Will definitely stay here again

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Good Location

By

September 04, 2017

This is an excellent hotel located at the crossroads of iH 10 and Loop 410 San Antonio. Hotel staff is excellent and the facility is well maintained. Keep up the great work, but please make sure Internet connectivity is improved.

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Restful night of sleep

By

September 04, 2017

platinumelite

Great little hotel, close to everything and easily accessible from the highway. Highly recommended for everyone traveling in the area.

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