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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 544 reviews
86%
Recommend This Property

Ratings Breakdown

544reviews

  • 5 Stars
    316
  • 4 Stars
    123
  • 3 Stars
    44
  • 2 Stars
    30
  • 1 Stars
    31

Clean and comfortable

By

October 09, 2017

club

Great Location for Business, friendly staff and nice hotel

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Very pleasant stay

By

October 06, 2017

club

We recently stayed at this hotel and found it very comfortable and had a pleasant stay. The building and grounds were well cared for. The room was very clean and comfortable. My husband said the breakfast was good. To me the most important part are the employees/staff. While
I was making my reservation online, some how a glitch happened and I ended up with two reservations instead of
one. I immediately called the hotel and the gentleman who was working that night was very kind and considerate. He had me call the main reservations which told me that they
would have to have the manager of the hotel approve it or I would be charged for canceling one of the reservations. I called the hotel back and the young man said he would make sure the manager knew of the situation. I appreciated him so much and all he did to help me. The next morning
the woman who helped me was also very kind. She was able to help me out immediately. When I called to make sure everything was set and no problems the person I talked with helped us out alot. Since we were leaving our home extremely early in the morning so I could be at my conference on time and would not be done until very late that evening, the hotel made sure our room was ready for an early arrival. I so appreciate the way the hotel staff took care of us and helped us out. I highly recommend this hotel and it's wonderful staff. Thank you so much for making our stay wonderful.

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cozy

By

October 04, 2017

platinumelite

the staff made this trip well worth it they were all great people and treated everyone like family

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Staff were great

By

October 02, 2017

club

Staff were great but the hotel needs to be updated - a lot and better maintenance so repairs are not so obvious

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Convenient location, Clean room

By

October 01, 2017

club

Everything was great except for the fact that there was about 10 kids in the rooms near us yelling and running up and down the halls the whole time and the parents would just open the room door and yell at them, they continued horseplaying anyway. Not the hotels fault though, other than that everything was great. Breakfast foods finished really fast so we didn't get to fully enjoy that.

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Horrible experience

By

September 30, 2017

club

Horrible experience. Room 306 was horrible. Hotel was unkept. Outside looks nice but the room needed major work. Ice machine on third floor did not work. Button on elevator was missing. Dirty hallway and room carpet.

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Great stay

By

September 29, 2017

platinumelite

Value for money! I like it that this place is just next to a gas station and starbucks is across the street.

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Nice hotel

By

September 29, 2017

club

Good value, clean quiet, comfortable bed, breakfast was nice, good location, probably sleep stay again in This hotel when I go back c k to say antonio, it was a last minute decision to go there, very surprised that there were rooms available, normally it's hard to find hotels at last minute

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Won't be My First Choice

By

September 27, 2017

I am a huge Holiday Inn Express fan but this go round I was very disappointed. We arrived late Friday night after driving 3 hours from Houston so we were tired. The first room we received appeared to be ram-shacked, the microwave door was open, the pillows on the chair was turned upside down, the door that housed the fridge was open, the tv was on and it smelled unclean. I went to the front desk and they did change my room and it was more pleasant but still had a wet odor. While at the front desk a staff asked another guest did they just move from the room we were moved from, that question concerned me because why did they have to move. This was the most uncomfortable experience I've ever had with Holiday Inn Express.

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Great service and a great place to relax

By

September 25, 2017

club

The service was great the staff was very helpful and friendly the rooms are very clean the beds were very comfortable and the location was very good for what I needed well in San Antonio

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Comfotable

By

September 21, 2017

Everything was good with the exception that the toilet was old and did not flush.

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Dirty room

By

September 20, 2017

club

The 2/3 rooms that I reserved had clothes from previous guest. That was discusting. I wonder if they also kept the same sheets.

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