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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 1322 reviews
92%
Recommend This Property

Ratings Breakdown

1322reviews

  • 5 Stars
    911
  • 4 Stars
    266
  • 3 Stars
    78
  • 2 Stars
    38
  • 1 Stars
    29

Great place to stay

By

June 27, 2017

club

The facility was neat and clean and the staff make it a great place tasty.

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Lack of Communication

By

June 27, 2017

Please make sure that you advise guests of your policy regarding shuttles to and from the airport! The main reason my Wife and I stayed there at this location was due to the free shuttle to and from the airport. When we arrived in San Diego it was in fact late and I knew that the shuttle would probably not run after midnight. I called the hotel and was told that they just stopped and no one was available to pick us up. I understood this and took LYFT. It was about a ten minute ride and cost $10. No Problem. We got to the hotel, checked in and were not greeted for being Platinum Members. The room appeared to be upgraded although we were not told so. We appreciated that we did get an upgrade as requested. We stated that we would need to take a shuttle in the morning and asked what time they ran. We were told that they started before the time we needed a shuttle. We were NOT however told that we needed to sign up and that they only run every hour! At 7:30 AM we came to the lobby to inquire about the shuttle. It was the same person who checked us in after midnight. This is the first time we were told the next one was at 8 AM and we were asked if we signed up as there may not be any room. He asked when our flight was. I said 9:55 am. He said, "Why are you waiting this close before scheduling a shuttle with a very rude and sarcastic attitude." I got very upset and said there is no reason for him to ask this question with an attitude. He said he was trying to help and see if there was any room on the shuttle. He reminded me again that I did not schedule. However I was NEVER told I had to. I got more upset and said you're not helping me. Frustrated, I scheduled another LYFT, checked out and left the hotel with the intention to write a poor review based on the lack of communication and overall sarcastic attitude from the front desk clerk. If you are not happy with a career choice it is most likely time to find a new one.

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San Diego - old town review

By

June 26, 2017

club

Great location and staff are very accommodating to whatever your needs/requirements are.

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Bad property

By

June 26, 2017

This was the worst conditioned Holiday Inn I have stayed in for the past 5 years. Totally outdated.

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Convenient location.

By

June 22, 2017

club

The convenient location of this hotel near I-5 allowed my family to visit many different sites in San Diego. It was also walking distance to some restaurants and an Italian ice cream shop on India St.

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San Diego Stay

By

June 21, 2017

club

Nice hotel
Close to Old Towne and within walking distance

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Front Desk Service good, shuttle service poor

By

June 20, 2017

Overall the stay was OK, noting to write home about. Front Desk team was good, the shuttle team poor.

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Mostly noisy

By

June 19, 2017

Unfortunately my family and I had a terrible experience. We were obviously put on the highest floor and stuffed into a corner because we were traveling with a child. Lock on bathroom door was broken. And around 2am our neighbors whom we shared a connecting door decided to blast the TV and speak with each other as if they were in a very crowded sports stadium. We called the front desk and assumed they were warned by staff due to their assumed quietness 30 minutes after the initial call. But once again the party was back in around 4am. We complained to the front desk and received a heartfelt apology from the staff. And they surprised my son with a welcome gift of water and chips. Which he was happy to receive.

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Comfortable bed and great service.

By

June 19, 2017

club

Comfortable bed and great service. Comfortable bed and great service.

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A nice hotel near downtown

By

June 19, 2017

club

I appreciated my staff at the Hi-Express Airport. We were relatively close to downtown and right near the airport. I didn't get a chance to use any of the amenities due to an early morning flight. I will definitely stay here if I make it out to San Diego in the future.

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Great experience

By

June 17, 2017

club

Enjoyed our stay. Great experiance. People were friendly and very helpful. The beds could have been a little better but other than that our stay was very comfortable.

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Back to a favorite

By

June 15, 2017

We use this HIE because of it's proximity to the San Diego Airport. They have a very good shuttle service and a special parking rate if you stay overnight with them and are planning an extended trip somewhere, cruise or flight. The staff are great. The one negative is the fitness room. The recumbent bike has not worked for over a year and needs to be replaced.

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