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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 1206 reviews
93%
Recommend This Property

Ratings Breakdown

1206reviews

  • 5 Stars
    821
  • 4 Stars
    253
  • 3 Stars
    71
  • 2 Stars
    35
  • 1 Stars
    26

Welcoming and accomodating

By

March 29, 2017

club

We were welcomed by a friendly staff with suggestions for a little sight seeing or dinner options if we were interested. A shuttle was provided to Old Town and the restaurant of our choice and were picked up when we were through. The room was clean and comfortable and the grounds around the hotel were very well maintained. We sat out on the patio by the pool and had a beverage soaking up the sun. The breakfast included was plentiful with a very nice variety of items, including pancakes. The breakfast room was immaculate and the server continued to refill any items appearing to be running low. The airport shuttle was on time for our return flight home. I would recommend this hotel and hope that Hotels would use this Holiday Inn Express as an outstanding example.

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Overall Good

By

March 28, 2017

club

I only had a few hours stay in this hotel. Landed in SAN just before midnight. My room was next to the highway, very noisy, I was not able to sleep as well as I expected and needed. But other than that, everything else was fine.

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Convention 2017

By

March 28, 2017

Great location, very clean hotel, outstanding customer service.stay at a beautiful, spacious suite! Clean, new, cozy. No surprises. Perfect staff.thanks to Vangie,Elia,Art

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Comfortable bed and great service.

By

March 28, 2017

platinumelite

Nice hotel with great staff. Can shuttle you to Old Town San Diego where you have markets and street vendors galore. Great food and spirits.
See hotel staff for some great opportunities!

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San Diego

By

March 27, 2017

club

Nice staff, good breakfast, noise from upstairs guests, sink did not drain, rate was changed during stay

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Good shuttle service staff

By

March 27, 2017

platinumelite

Please do not charge parking fee. It makes my bill over budget next time

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Great locale, staff and sleep conditions

By

March 26, 2017

club

Very nice to have a breakfast provided. Locked gated parking area. Central location. The staff never seemed to be bothered by any request and even offered an extra item as need presented itself. Shuttle to nearby restaurants provided when street-parking my own car was impossible! Good at giving directions to local sites since I had my own rental car.

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Help with luggage

By

March 25, 2017

I stayed at this hotel for a few days on business. Easy check in/check out. The hotel was clean, the room was clean and quiet. thank to Elia for helping me with the luggage
The hotel is convenient to the airport and a nice breakfast is included. The coffee was great!

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great location to airport

By

March 25, 2017

Loved our stay, and beds were very comfortable but mainly wanted something clean, close to airport, but definitely comfortable beds,nice staff spec Art,Elia and Suzy made this a hotel one we will visit again since we normally fly out of San Diego

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Convenience!

By

March 25, 2017

club

Great location for airport travel and visiting Old Town. Staff was extremely prompt and helpful with shuttle service accommodations. Loved the potted plants and flowers at property. Very welcoming.

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High standards and service

By

March 25, 2017

club

Desk staff, maids, drivers, maintenance staff, EVERYONE greeted, knew their positions and performed their work excellently.
Great hotel and location, Seemed to be recently updated and nice furnishings.VERY comfortable.

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Clean room, comfortable bed, great shuttle

By

March 22, 2017

Our room was very comfortable, and we slept well. It is located right by the freeway, but we did not hear any road noise. We enjoyed breakfast. Most of all their free shuttle is great. They took us to Old Town and picked us up when we called. Early the next morning they took us to the airport.

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