Rated 4.1 out of 5 by 101
Rated 5.0 out of 5.0 by FLV13 Great stay
Staff was great. Stayed during a soccer tournament and staff extended breakfast time to accommodate none tournament guests.
July 7, 2014
Rated 5.0 out of 5.0 by M888 Loud air conditioning unit in the room
The A/C is extremely LOUD.
Need to fix the air conditioning machine in the room because it makes an extremely loud and long noise.
July 2, 2014
Rated 4.0 out of 5.0 by blessed 66 Staff
We had problems with the air conditioning unit in the room and found that the staff was very accommodating in getting it fixed in a timely manner. When the problem could not be resolved quickly, they were more than willing to help us find another room.
June 30, 2014
Rated 4.0 out of 5.0 by wishfultraveler Friendly Staff and Yummy breakfast
Convenient location right off the freeway, room was clean and tidy and the breakfast buffet had lots of good choices.
June 29, 2014
Rated 5.0 out of 5.0 by DrWAM Stay Here
Overall this hotel is the best in the area, great location, very good staff. We stay there everytime we are in the area.
June 29, 2014
Rated 1.0 out of 5.0 by Nomad14 Disappointed
Reserved 2 rooms well in advance: King Bed with Sofa Sleeper Non Smoking. When we arrived at 5:00 pm there were no guests at the front desk. The young man who helped us at Check-in told us that one room was not ready yet. After some conversation with his team mate, they decided to give us two rooms in two different buildings. We told him we were willing to wait for the room to become available because we wanted both rooms in the same bldg. He said all rooms are sold out. (We didn't know that one was going to be a standard room until we opened up the door) Since we were not recognized as a Platinum member, we didn't expect an upgrade, but at least expected rooms that we reserved and NOTHING less.
Breakfast selection was a joke. Long line and it took a while to replenish the food, with the exception of the cinnamon rolls (3-4 trays.) We were there at 8:00 am and there was no meat selection and one of the two pancake machines was not operating. When the bacon did finally arrive, it meant standing in line again hoping it wouldn't run out by the time we got to the bacon. It seemed a bit disorganized. The buffett area needs a different layout to make it flow better, make it more accessible to the food selection. In general, I think that Holiday Inn Express needs to re-think their breakfast buffet selection as the items do not appear very appetizing (not just this location)
At check-out, the lady was trying to apologize for the mishaps we encountered; however, she made excuses for her staff i.e. they must have been busy. (not when we arrived though) What I was suppose to receive at time of check-in, was offered to me at check-out.
Parking spaces are very narrow, that is if you can find a parking space. Had to park in the back of the building behind the over-filled trash bin with trash on the ground around the bin. Not a pleasant sight or odor.
Oh, one nice thing was Housekeeping, when we walked passed the house maid, she stopped vacuuming and said Good Morning.
June 26, 2014
Rated 3.0 out of 5.0 by PeggyT Uncomfortable bed
Other than an extremely uncomfortable bed, our stay was great. Room was clean, it was quiet, staff was great. Breakfast was good. Fruit was fresh.
June 19, 2014
Rated 5.0 out of 5.0 by jafcpa Good food great atmosphere
Upon arrival my wife and I were greeted and even though we arrived before check-in time we were given a room immediately. The room was comfortable and every morning we ate at the complementary breakfast buffet with veery good fresh full breakfast
June 17, 2014