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Rated 4.4 out of 5 by 1056 reviewers.
Rated 5.0 out of 5.0 by very nice hotel it would have been nice to be able to rent a movie on one of the night at the hotel other than that everything else was very good May 21, 2016
Rated 4.0 out of 5.0 by warm staff and convenient location The room was spacious considering the location of the hotel. Comfortable bed and clean bathroom. Easy check-in and check-out with the help of very friendly staff at the front desk. Breakfast was not to much to complain though nothing special to remember except that it was super packed and the food option was very limited. All the above doesn't seem to match the fact that there was one cockroach and one fly hanging around in the room before I took off one shoe and fixed it once and for all. Overall, it was a great stay. May 18, 2016
Rated 5.0 out of 5.0 by Our "Go-To" Hotel in San Francisco We return to this hotel again and again when in San Francisco, because of its excellent location - we are "walkers" and find it convenient to North Beach, Chinatown, and the Wharf, and easily reached by the Embarcadero Trolley - the outstanding staff, and the well-maintained and comfortable rooms. It's a real value in an expensive city, and even with the crowds along Fisherman's Wharf, a quiet and restful place, too. The buffet breakfast is generous, tasty, and convenient, and the hotel's lack of a full-service restaurant and bar is of no real consequence, given the number of places to eat in the immediate neighborhood, not to mention the Buena Vista, only a five-minute walk away . . . May 18, 2016
Rated 2.0 out of 5.0 by Would not stay again This is the only time I've stayed at this hotel. I chose it over the Holiday Inn next door based on reviews. My wife moved to the Holiday Inn (for a business trip) the day my daughter and I left. After seeing her room in the Holiday Inn as compared to our weekend at Holiday Inn Express, I can't understand how the Express is rated higher than the Inn. If I were to return, I would choose the Inn over the Express or better yet, I'd choose one of the Intercontinentals. Our room never cooled no matter how low we turned the thermostat. Our view was of other rooms. I'm Spire Elite so expected at least something of an upgrade. There was noise outside our room at night. Luckily we didn't spend much time in our room but there has to be much better values than this, whether paying by cash or points. I will not return. May 18, 2016
Rated 5.0 out of 5.0 by Location is great. There are few hotels in the area with a great location with close proximity to rental cars, tour buses, Ghiradelli, streetcars, restaurants, and mainly The Fisherman's Wharf area like this one has. We didn't need a car because everything was within walking distance. The nice thing was the hotel was close enough that we could pop back into the hotel in the middle of the afternoon. The views were not very good because we were not on the oceanside but that really didn't matter because we were there to enjoy the streets of San Francisco. May 17, 2016
Rated 5.0 out of 5.0 by Great stay Had a great stay and was treated to an upgrade to mini suite. Very secure hotel with keycard to get elevator. Bed was very comfortable. Staff was attentive to all requests. Great area with sights and transportation nearby. Made our trip perfect May 16, 2016
Rated 4.0 out of 5.0 by Great Location and Comfy and clean rooms We really enjoyed our stay here. The rooms are large, big enough to fit all five of us comfortably. The location is great, just a minute walk away from Pier 39. Didn't find the reception staff and concierge very forthcoming but housekeeping were very sweet and helpful. Overall a very pleasant stay and would definitely return. May 13, 2016
Rated 4.0 out of 5.0 by Over-priced parking Lovely hotel, very friendly staff. My husband and I were on our honeymoon and we were offered an upgraded room for that reason which was very nice. However, the price of parking was not listed when booking and was ridiculous. I can understand charging that much (almost $60/day with tax) to people that are not guests of the hotel, but with how expensive the rooms are there should be some kind of discount if you're staying on the property. Other hotels I have stayed at in San Francisco previously did NOT charge that much. May 13, 2016
  • 2016-05-24 T14:25:40.049-05:00
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