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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.5

based on 182 reviews
89%
Recommend This Property

Ratings Breakdown

182reviews

  • 5 Stars
    119
  • 4 Stars
    47
  • 3 Stars
    8
  • 2 Stars
    6
  • 1 Stars
    2

Late ck out

By

June 23, 2017

club

El domingo Solicitamos extencion de 1 hora, nos explicaron q no se podia porque estaban con alta ocupacion y la hora de ck in era 3pm, por lo que disponian de 3 hrs para hacer la limpieza de las habs. Trabajo en un hotel tambien, y por eso entendi, pero tambien sé que se puede jugar entre habitaciones, si lo hubiera pedido a las 2pm hubiera entendido al 100%... si al menos el joven nos hubiera ofrecido hasta las 12 30md no estaria dando este comentario. Nos gusta mucho el hotel! Reitero, Gracias Andres por recordarnos y Fiorella, por su servicio!

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Good value for money

By

June 15, 2017

Room was comfortable but it had a door to the neighbor room inside, so you could hear your neighbors. There was always dust in the wardrobe which was never cleaned. Tea and coffee in the kitchenette were not refilled everyday.Breakfast was good, but tables and chairs were not very clean. You should be careful with big black coffee cups, as some of them had cracks and coffee was leaking out of them. The majority of the stuff was friendly, but you could not always feel like being a valuable guest for them.
Good value for money.The room had a separate bedroom and it was quiet, so you could not hear morning birds, about which other guests were usually complaining. I had early morning checkout and there were sudden problems with electricity supply in the hotel on that day, which was quite disturbing during the morning grooming routine.

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An great overnight stay

By

June 14, 2017

We had to stay one night on shore before tranferring to boat. Excellent experience, everything went smoothly and room was quiet.

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Amabilidad del Personal

By

June 12, 2017

club

Excelente atencion por parte del personal, que estan atentos a las necesidades de uno.

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Excelente estadia

By

June 11, 2017

club

Gran hospedaje, muy buena ubicación
Confort en la habitación, muy limpio
Muy buen desayuno
Y lo principal excelente servicio.
Muchas gracias

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Excellent Breakfast

By

May 22, 2017

club

Excellent breakfast! Great way to start the day. Location of hotel near San Jose Airport is convenient.

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EXELENTE relación precio / producto

By

May 22, 2017

platinumelite

Cuartos amplios, EXELENTE ubicación. Servicio impecable. a walking distance hay mas de 30 opciones para cenar

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Servicio excelente

By

May 03, 2017

club

Todo genial .

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San Jose Forum

By

May 01, 2017

The room I had turned out to be fine given that it was a handicap room and was as close to the elevator as possible - completely opposite of my preference.

It would be nice to somehow see the breakfast menu add a waffle or pancake maker or even better, the wonderfully delicious cinnamon rolls I have had at other Holiday Inn Express hotels.

Not sure if it is possible to offer a couple more English speaking cable channels (only has CNN, ABC and CBS).

Overall, I like this hotel when I travel on business, but the items above would make my stay that much better.

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falta de informacion en la resepcion

By

April 29, 2017

club

cuado llegue al hotel , pareceria que el personal de recepcion estuviera ocupado por lo que no me dieron la bienvenida y no hubo la informacion complementaria de cuales son los servicios con que cuenta el hotel , como son gimnacio albercas , restaurant , simplemente te dan la llave del cuarto y ya

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Excelente Atención

By

April 27, 2017

club

Buenas instalaciones y Excelente Atención de todo el personal del Hotel.

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Staff is outstanding! Pool and breakfast are great too.

By

April 26, 2017

As others have said, the staff here are incredible. So helpful for my first night in the country. They all spoke English, which was a nice perk, but they suffered through my attempts at Spanish as well. They had a room to lock my bags after I checked out while waiting for my ride, and it was locked and secure. There's a nice market across the street and restaurants all around. The room was simple and small, but comfortable. Nothing special here, but again I felt secure and slept well. Again, I can't say enough about the staff. One woman helped me with my computer formatting issues on the lobby computer since the keyboard and setup was different from what I know in the US. Also, she directed my sister to find me across the street when they showed up. Tremendous people, great property.

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