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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4,2

based on 662 reviews
86%
Recommend This Property

Ratings Breakdown

662reviews

  • 5 Stars
    355
  • 4 Stars
    173
  • 3 Stars
    72
  • 2 Stars
    33
  • 1 Stars
    29

Very friendly staff.

By

24. Juni 2017

club

The manager Richard was very nice to us during our stay. The breakfast was surprisingly delicious! We would stay again when in Puerto Rico.

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Clean Room and Budget Friendly Hotel in Otherwise Expensive Area

By

21. Juni 2017

club

Hotel was situated centrally easy walking distance from the beach, shops and restaurants. Budget friendly hotel in upscale area of Condado. The hotel manager was kind, attentive and accommodating.

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Excellent place to stay with family

By

20. Juni 2017

club

Wonderful and very friendly staff, and comfortable beds.

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2day stay

By

20. Juni 2017

club

Convenient walking distance to beach and shops, easy taxi ride from airport, old San Juan, Port.

Cozy, clean rooms. Well serviced
LED lights too dim in master bathroom over sink

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Excelente.

By

20. Juni 2017

club

Cama cómoda, variedad de canales en la tv, ducha espaciosa. El servicio de la recepción desde el telefono desde la habitación no fue muy bueno, pero en persona nos ayudaron sin ningún problema. Personal muy dedicado y amabke.

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Buen servicio

By

19. Juni 2017

club

Me gustó por que dormí muy bien el lugar es muy bueno y tranquilo

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Great Service, friendly staff, comfortable room ,good breakfast.

By

19. Juni 2017

platinumelite

Awesome experience. Happy we choose Holiday Inn Express and looking forward to do the same in the future!

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Do not stay in this hotel

By

16. Juni 2017

club

Rooms are extremely small and dirty the hotel has a weird smell breakfast choices are bad, the towels and linen smell. Beds are uncomfortable, this is just a very poorly run and unkept hotel.

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This is not an IHG standard

By

16. Juni 2017

club

The problems with mold and damps has been described earlier and we will not recommend this hotel.

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Wonderful staff and comfortable room

By

14. Juni 2017

club

I had a very quick stay for a family wedding and overall, it was absolutely delightful! The staff was nice, fun, helpful, just all around wonderful. The room was clean and comfortable. After spending all day dressed up in the heat and humidity, returning to the cool. lovely room was just the best.
My only complaint was the shower. It was a shower stall with a glass wall that left the back open and no matter how I tried, I flooded the bathroom floor with every shower. I used every towel and washcloth on the floor just to be able to do my hair and make-up in there. But it was really just a minor inconvenience in what was a lovely stay. I would highly recommend this place to anyone.

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Holiday Inn Express Puerto Rico Condado

By

13. Juni 2017

club

Good location, reasonable, clean, and good breakfast.

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Excelente Alojamiento

By

12. Juni 2017

club

Excelente Hotel, Ubicación, Atención del Personal, La Habitación Excelente.

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