Rated 4.0 out of 5 by 193
Rated 4.0 out of 5.0 by BenjaminC Very good
One of the best places i have stay in recent memory. Very clean place, with a friendly staff. Th only complain I would have is the lack on site laundry. Would stay again .
March 26, 2015
Rated 5.0 out of 5.0 by nej1979 Great overall experience
Great location, room was more spacious than expected and the staff was extremely friendly.
March 25, 2015
Rated 3.0 out of 5.0 by Kim W. Decent hotel, but you can do better
Our stay wasn't horrible - we were only there 1 night before a cruise. We slept well and it was clean. Rooms are very small. The breakfast was okay - I've had better at hotels but it was something to get us going for the day. The breakfast area was extremely crowded (Sunday morning, plus spring break). The room was very cold when we arrived - was set to 61 degrees! No clue why it was set this low. The front desk attendant apologized when we told her as we were checking out the next day but didn't make a big deal out of it. Seems that it's the norm to set the temperature that low, which is ridiculous. It warmed up eventually, but we were freezing at first.
Staff was okay - the lady checking us out was nicer than the one checking us in. We had to wait several minutes to check in on a Saturday night at 8:30pm. When the front desk attendant came back, she came out and asked us what we needed instead of sitting behind the desk. It seemed like we were bothering her.
Overall, it is overpriced for what you get. I'd look elsewhere next time. It was fine for a night, but I wouldn't want to be there multiple nights.
March 24, 2015
Rated 5.0 out of 5.0 by Lauramg very happy
The front desk staff was wonderful. The bellman was very helpful. The ladies in the breakfast room were very nice and very attentive. It was an overall great experience. The concierge was not very helpful she didn't seem interested in helping but the ladies at the front desk were very helpful. They recommended a great restaurant in Old San Juan and even called and made reservations for us. We had a large group of over 20 people and they helped arrange taxi's for us wherever we went. Great location too.
March 19, 2015
Rated 5.0 out of 5.0 by Billd55 Great location, excellent service
plan to stay again
excellent service even in the busy season
March 17, 2015
Rated 3.0 out of 5.0 by LegalEagle15 Great Location
Property is within walking distance from the beach, dining places for all budgets, drug stores, package stores, high end stores, public transportation, and luxurious hotels offering entertaining and fine dining (if you want to splurge). Traffic in that area is busy with many one way streets (crowded and confusing) and parking is a nightmare. This is not an oceanfront property and is surrounded by condos. I encountered many international travelers. I recommend this hotel if you don't need a car to get around all the time and if you don't need a great view from your hotel room.
March 17, 2015
Rated 5.0 out of 5.0 by JoeT71 Great Staff and Great Location
We were just a short walk from the beach, shopping, great eating, liquor stores, night life, and American drug stores (CVS
March 16, 2015
Rated 1.0 out of 5.0 by strudel Disappointing room and bathroom lighting.
Room was okay. Bathroom conditions for women very poor. Lighting was very, very dim. Noise in room all night from vents in walls - nothing to do with the air conditioning in room. Would not stay there again.
March 15, 2015