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Rated 4.1 out of 5 by 351 reviewers.
Rated 5.0 out of 5.0 by Best Hotel in Condado The absolute best hotel in Condadao. The staff is exceptional in meeting all the needs and taking care of all the issues that come up while traveling. I will not stay at any other hotel while in Puerto Rico November 26, 2015
Rated 3.0 out of 5.0 by Good location but don't expect much from the hotel The hotel is extremely dated and the AC run continuously but the room still has a high humidity. Bring sandals or wear socks unless you like clammy sandy tile floors. TV reception freezes as well as internet stops working. From a business perspective it was a failure. November 22, 2015
Rated 5.0 out of 5.0 by surprisingly fantastic Stayed at this hotel for a week in November 2015. I had already done my research and found this to be the best value on the whole island. I arrived quite late in the evening and was checked in efficiently. The wifi was slow to begin with but then picked up speed. I found every member of staff here to be friendly and helpful. The cleanliness of the rooms was exceptional and the free breakfast was well stocked and replenished frequently by the very friendly ladies there. One morning I overslept and missed breakfast. The staff went out of their way to rush and get myself and partner some breakfast that was left over from the kitchen. Every time we passed reception we were acknowledged and greeted. The comfort of the room was to a great standard and maintained by housekeeping daily. My only recommendation would be a kettle in the room rather than a coffee maker which was a bit restricting. The pool area was clean and well stocked with fresh towels at all times. I can't remember the last time I was so satisfied with a holiday inn express, Top marks to all the team, you made our holiday. November 21, 2015
Rated 5.0 out of 5.0 by Good end of cruise hotel location Enjoyed being able to relax in clean hotel room, with entertainment, shopping November 18, 2015
Rated 4.0 out of 5.0 by Good cruise hoel Good room for a pre cruise night with location close to a beach and good restaurants November 17, 2015
Rated 5.0 out of 5.0 by great time in condado great holiday inn. all staff were friendly, attentive and bilingual and were very willing to give travel tips for us first-timers in puerto rico. excellent beds and showers and a good pool too. i would recommend. excellent value. November 16, 2015
Rated 5.0 out of 5.0 by Nice staff excellent place to stay Stayed for a week could not ask for more. Staff very polite. Great breakfast. November 13, 2015
Rated 5.0 out of 5.0 by Excellent staff and great service The staff made me feel like family and like I was at home. The service is great and location is excellent to see Puerto Rico and to travel to Old San Juan. Additionally, I will recommend the hotel to family and friends. November 13, 2015
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