Your session will expire in 5 minutes, 0 seconds, due to inactivity. Stay Logged In
Create PIN
All fields are required
If you joined IHG® Rewards Club at a hotel, then you will need to create a 4-digit PIN in order to access your IHG® Rewards Club account.
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
The 4-digit numbers entered must match.
Forgot PIN?
All fields are required
Unexpected Server Error
Your session has expired. Please sign in to your profile
We are sorry, our system is temporarily unavailable. Please try again later or contact the IHG® Rewards Club Customer Care Center for assistance.
Don't have an email address in your profile?

Contact your local IHG® Rewards Club Customer Care to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address via www.ihg.com/updateemail.

Book Now
MoreFewer Options

* Required Field

** Best Available Rate Search does not include affiliation rates.

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Manage Reservations
Need to make changes to your reservation? You've come to the right place!
Already an IHG® Rewards Club Member? to view reservations.
View This Reservation

* Required Field

Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 537 reviews
84%
Recommend This Property

Ratings Breakdown

537reviews

  • 5 Stars
    326
  • 4 Stars
    100
  • 3 Stars
    49
  • 2 Stars
    39
  • 1 Stars
    23

Great room layout. Good bed

By

June 22, 2017

club

Really enjoyed the room layout with couch and desk. Kurig in the room. Great service.

Read More
Read Less

Poor Management

By

June 21, 2017

club

I have stayed at a bunch of Holiday Inn Express' over the years. This was the worst HIE I have experienced. It had a good location but the staff didn't seem interested in keeping the property in good condition. They had a very "don't care attitude". Housekeeping didn't come to the room during my two day visit. The toilet seat was broken, lights were burned out and the satellite TV kept locking up. I roll with the punches when I travel so as long as the AC worked well (it did), I'm OK. Breakfast was OK and I slept good but overall I've come to expect more from a Holiday Inn Express. It was like this property had a lot of traffic and the organization decided to take profits and not invest in the property. I'll not stay here again.

Read More
Read Less

Clean and comfy room

By

June 21, 2017

club

Wanted better soft pillows is all I could ask for loved the staff and the cleanliness of the whole building

Read More
Read Less

Disgusting

By

June 21, 2017

It was disgusting. Everything was dirty and the employees were rude. The hotel has a problem with treating their guests properly. Everyone was not helpful and careless. I would never stay here again.

Read More
Read Less

Needs renovated

By

June 21, 2017

club

Rooms are musty smelling and overall the hotel needs a renovation. AC in units is loud.

Read More
Read Less

another great stay

By

June 21, 2017

platinumelite

A great stay. Easy access and location. No issues at all. Will stay again if I am in the area.

Read More
Read Less

Friendly staff

By

June 17, 2017

platinumelite

The interaction with the front desk over the phone and in person was pleasant and cordial. The upgraded room accommodations were very disappointing. I wondered if the staff even knew what the inside of our room looked like...needing an update/remodel. We were weary from our breakdown along the highway, so I did not request a new room because the beds were still comfortable for us as travelers passing through the area while we waited for our car to get the needed repairs on the next day.

Read More
Read Less

Great service and amenities

By

June 09, 2017

club

Front desk people were very personable and helpful. Breakfast was above average with a good selection. Pool and gym were average. Room was well-maintained and clean. I slept really well which doesn't happen very often when I travel. Overall very good hotel for the money spent.

Read More
Read Less

Great receptionist

By

June 08, 2017

Receptionist was great but fellow sent to room with sheets wasn't very helpful.

Read More
Read Less

Clean hotel and room but mattress far to firm.

By

June 07, 2017

club

Satisfied with cleanliness of room but mattress was far to firm. Only able to get 2-3 hours of sleep first night of my stay and there wasn't a hot tub to help with stiff back.

Staff at breakfast walked past me multiple times without offering to help. Eventually asked for help and told the breakfast items (eggs, waffle/french toast) were not offered on weekends.

Read More
Read Less

clean and safe

By

June 04, 2017

platinumelite

always enjoy my stay here in Richmond. I am pleased with all of the services at this Holiday Inn Express.

Read More
Read Less

Clean quiet stay

By

June 01, 2017

club

Overall experience was very good. The pillows were not very comfortable but we were able to adjust. The breakfast was good. We did not use any of the exercise or pool facilities but they looked clean and in good shape. Convenient location to downtown for Volleyball tournament.

Read More
Read Less