Rated 4.1 out of 5 by 244
Rated 5.0 out of 5.0 by Pinkerton Great exerience
Great staff, super mattress, nice health center, really fresh breakfast, huge suite
April 15, 2015
Rated 5.0 out of 5.0 conditions
I requested and got an upper floor, quiet room....it's always those who are loud and returning from a late night activity that wakes others up - they even stand in the halls and talk loudly! Should I have opened my door to ask them to quieten down, goodness knows what would happen! I guess this is a common factor in all hotels now...
My hats is off to all your great staff!
April 14, 2015
Rated 1.0 out of 5.0 by Tangie38 Worst Experience EVER!
My room was extremely hot for the three nights I was there. I complained every night with no acceptable remedy. There was dried up feces on the floor of the bathroom at the base of the toilet and when I went down stairs to use the bathroom in the lobby area, the trash bin was overfull and looked as if it hadn't been cleaned all night although it was time for breakfast to be served. I communicated that their internet wasn't working on my computer or phone, it took them 2 days to fix it for my room where they had to remove the password protection. There was a short in the phone wire and every time I called downstairs the call would get disconnected. When I requested a full refund of the hotel, he told me that "nothing in life is free, and your room wont be free either. If it was that bad, you should have checked out." When I told him that there was no where else for me to go, he told me that it was my problem not his. I asked him for corporate telephone number and he told me that he was corporate and he was as high as it gets. When I was till talking to him he told me to have a good day and hung up on me. Needless to say the least, I found corporate number and made a complaint. I would never stay here again. NEVER NEVER NEVER!
April 8, 2015