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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 570 reviews
89%
Recommend This Property

Ratings Breakdown

570reviews

  • 5 Stars
    344
  • 4 Stars
    143
  • 3 Stars
    34
  • 2 Stars
    27
  • 1 Stars
    22

Pleasant and Friendly

By

February 25, 2017

club

I love to stay here when 17 is a mess and when the need arises. The rooms are clean and well maintained. Internet is included and well serviced. Much appreciate the great tasting breakfast to start the day.

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Great front desk staff

By

February 23, 2017

club

The front desk staff were friendly and helpful. The bed was comfortable and the room was quiet. However, the lighting was poor.

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room status

By

February 23, 2017

platinumelite

the room was cleqn. I likednthe walk in shower. could use a larger bathmat

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Good location and comfortable bed

By

February 21, 2017

club

Good location and comfortable bed. However, free breakfast has not changed since Sept 2016

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Great Service

By

February 16, 2017

club

Great experience. Services was great. The room was more than expected. Highly recommended.

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Close to activities

By

February 15, 2017

platinumelite

The hotel is clean and staff are very friendly. Overall a good place to stay.

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Great place to stay!!

By

February 15, 2017

Staff was great, hotel was clean and comfortable. The Staff made our day much better after a bad day of traveling issues. Breakfast was good. The area needs some work but that's the city nothing to do with the hotel.

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Wonderful stay

By

February 08, 2017

platinumelite

Had a wonderful overnight stay at the Holiday Inn Express in Santa Cruz. The staff was friendly and professional and the room was comfortable.

It did take me a while to figure out how to turn on the heater with the key card. No information was provided by staff or on a info card in room--minor concern.

I will definitely be staying here again when I'm in the area.

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Holiday Inn Express Santa Cruz

By

February 02, 2017

club

I like to travel and when I can I choose Holiday Inns or a Holiday Inn Express to stay. mainly because of safety, cleanliness and location. This is the second time I stayed at the Holiday Inn Express in Santa Cruz. They also serve great breakfasts.

Allan M.

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Best staff hands down

By

February 01, 2017

club

I was greeted with smiles and helped as though I were staying at a 5 star resort

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Nice room, Excellent Service

By

January 31, 2017

Went to a concert in Santa Cruz. Our stay at the Holiday Inn Express was excellent. Very convenient location on each St right off the freeway.

Room was clean and staff was great...we will stay here again and recommend.

MIke

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Great place

By

January 30, 2017

Overall excellent and no worries. The staff was friendly and helpful

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