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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.3

based on 669 reviews
89%
Recommend This Property

Ratings Breakdown

669reviews

  • 5 Stars
    411
  • 4 Stars
    160
  • 3 Stars
    39
  • 2 Stars
    34
  • 1 Stars
    25

Breakfast

By

July 25, 2017

Breakfast was the best thing about this hotel. Other than the location. Parking is a nightmare and ended up costing me valuable sleep and a 40,000 reward point because I was caled on my room phone after midnight by the front desk asking me to move my vehicle so another guest could also park in a non marked spot. Not to mention waking up my entire family in the middle of the night. How unprofessional.

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not relaxing

By

July 24, 2017

club

Stayed at your Holiday Inn Express in Mexico and had a good experience. Did not compare to the Santa Cruz experience. Charging $7.00 for parking was a joke. Had to wait to get into the garage because of the people parking to check in blocking the entrance.

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Nice vacation stay at Santa Cruz

By

July 24, 2017

club

Excellent hotel, service, room, breakfast! Good value for your money during holiday season! Nice gym.

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Always a great stay

By

July 23, 2017

The service is great, the facilities are excellent!

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Great place to stay!

By

July 19, 2017

platinumelite

Nice location, clean and comfortable hotel with great breakfast service.

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Excellent stay

By

July 18, 2017

We had an excellent 3 day stay at this hotel. The hotel common areas and the room were very clean and well appointed. The location was convenient to the highway and to the Santa Cruz Pier. The staff was friendly and professional.

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Comfy

By

July 17, 2017

club

Enjoyed my stay. The only thing I would complain about is that I was given the wrong safety deposit amount through the phone which obviously caught me by surprise up front.

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Great price for quality

By

July 16, 2017

club

Great value for a well maintained and up to date hotel. Reasonably close to the beach ( but still driving distance) and a great price relative to the other brand hotels in the area. I would stay at this property again for business or pleasure

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Clean rooms, poor staff response

By

July 16, 2017

We love HIE, just not in the Santa Cruz and Monterrey areas.

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In need of my RESERVED handicap room

By

July 15, 2017

club

Staff had already given away the roll in shower handicap room I had reserved and had confirmation for and I was there at check in time. It took them 2 hours to correct the problem by moving the other guests out of that room and recleaning it for us. The General Manager did comp us one nights stay for the inconvenience. The room was noisy right outside the dining area. The hotel has 5 handicap parking slots but non handicap people were allowed to use them. So...being handicap and in a wheelchair good luck getting one. On a good note the room and facility was very clean and inviting to non handicap individuals. I would stay again but without my handicap friend.

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Wonderful stay

By

July 14, 2017

club

Wonderful stay. will stay there again when in town.

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Stay here!

By

July 14, 2017

club

Wonderful place to stay! Family Friendly, short drive to the boardwalk and clsoe to freeway.

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