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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
87%
Recommend This Property

Overall Experience

4.4

based on 525 reviews
87%
Recommend This Property

Ratings Breakdown

525reviews

  • 5 Stars
    337
  • 4 Stars
    110
  • 3 Stars
    35
  • 2 Stars
    20
  • 1 Stars
    23

Poor Front Desk Customer Service

By

June 25, 2017

My family and I have stayed at this hotel 2 times previously for our summer vacations in the past and while we don’t expect a perfect stay and just want reasonable accommodations, we can no longer recommend this hotel. We’re used to checking the entire room for any flaws or issues that would complicate our stay, and every time it’s always either the mini fridge, the microwave, the safe, the plumbing, or a combination of these. It didn’t bother us because we’ve never had issue with the staff assisting us with our stay, but our third stay was a different story. During our most recent stay, the plumbing needed addressing, since our sinks had issues draining and there was no hot water available in the shower. Not only this, but the wi-fi was terrible, the lag experienced was so bad it often resulted in our applications and connections being unable to reconnect. We understand that fixing the wi-fi offered by the hotel isn’t something that can be immediately fixed, but during the entire length of our stay not once did they try to remedy the situation with our bathroom. When we went to the front desk to request assistance, we were told “we’ll see what we can do” and were dismissed abruptly. The way we were spoken to, his tone made it very clear that he didn’t care and that he just wanted us to go away. All in all, our stay was very disappointing and we felt disrespected by the staff member who spoke as if there was nothing he could really do or would want to, and wouldn’t bother seeing about the work order for our bathroom.

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The staff was great

By

June 24, 2017

club

The bed was perfect location was very good and the breakfast was amazing. The outside was very clean. I had one small problem when I checked in my door key did not work but the staff took care of it right away they did not make me wait. That was very nice, it made feel that they did care about me. And when I checked in the place was very busy and they still took care of me. And my needs.

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right choice at the right time

By

June 22, 2017

club

unexpected trip for family member. knew we could count on Holiday Inn for decent night. Was very good stay, great staff. Good location off I75.

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Very hospitable staff

By

June 21, 2017

club

Loved staying here. Very hospitable staff. Great value for money!

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Good Value

By

June 21, 2017

We stayed her for one night just to see friends that were staying on siesta key beach and it was a good hotel for the price and still pretty close to the beach. The bed was comfy and the staff was nice. We brought our dog and their pet fee is very reasonable. I would stay here again.

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Good stay

By

June 14, 2017

club

Very quiet and comfortable beds. The breakfast should start before 7:00.

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Great hotel

By

June 13, 2017

Very friendly staff. I will return and recommend to anyone that wants to relax.

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Pick Another Hotel

By

June 12, 2017

Customer service and sense of urgency were greatly lacking at this hotel:
*AC unit in the bedroom extremely loud
*Change not readily available when making a purchase in their snack store.
*Bed was hard
*Front Desk employees did not have the customer as their priority
*Room wasn't ready at check in time

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Excelente Hotel

By

June 10, 2017

Excelente Hotel, buena ubicación para mi trabajo, buen servicio, habitación de calidad, buen desayuno

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Nice hotel

By

June 09, 2017

club

I enjoyed my stay, hotel was quiet and relaxing even with a room next to the elevator

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Rude front desk staff

By

June 07, 2017

platinumelite

I was given the wrong room and the front desk clerk (who reeked of cigarette smoke) was annoyed with having to get me a new room and rolled her eyes, scoffed and then stormed off. The fridge stunk of dead fish and the shower clogged up, forcing me to stand in dirty water while I showered. I am a platinum IHG rewards member and LOVE holiday inn express normally. This location needs work!

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Great staff

By

June 07, 2017

club

The staff were great! Very helpful! Great location to the twin lakes ball fields.

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