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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 850 reviews
86%
Recommend This Property

Ratings Breakdown

850reviews

  • 5 Stars
    484
  • 4 Stars
    209
  • 3 Stars
    73
  • 2 Stars
    48
  • 1 Stars
    36

Loved the convenience of the shuttle to the airport

By

July 24, 2017

club

It was nice to have the shuttle to the airport and the peace of mind knowing my car was in the garage while I was away.

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Okay for a couple of nights

By

July 23, 2017

club

The breakfast buffet and the people were very nice. The rooms were as clean as I think they can make them. The keurig was much appreciated. The mattresses, pillows, sheets and towels need to be updated. Our sheets had holes in them and the towels were thin and not white. The mattress was very uncomfortable; the springs could be felt. This Express was the oldest one of its kind that's I have ever stayed in. The a/c units did cool but left the room feeling wet. I would look at other hotels in the area before I chose to stay in this one again.

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Saugus

By

July 23, 2017

club

A little too far from the airport but the facilty was excellent. Very few places to eat around the area

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Business travel

By

July 23, 2017

club

Too much comstruvyuon breakfast was too crowded and horrible choices

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Room and Staff

By

July 21, 2017

Long ride from airport if in rush hour. Room smelled old/musty like old smoke but it wasn't intolerable. Carpet seemed wet in places. Otherwise very clean and bed comfortable. Staff were very nice!

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Convenient

By

July 18, 2017

platinumelite

The hotel provides a shuttle bus 24 hours a day to and from the airport. This worked well for us since our plane landed at 3am. The shuttle arrived promptly and check-in was quick and efficient. The room is simple, comfortable, and clean. I would recommend this to anyone who needs a short stay at a good price.

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Excellent staff

By

July 18, 2017

platinumelite

Great friendly staff very accomadating nice hotel great location love the shuttle to and from the airport great breakfast nice rooms friendly staff

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Clean rooms and friendly staff.

By

July 17, 2017

We enjoyed our stay at this hotel. The airport shuttle service, the front desk staff, and the comfortable rooms all made our stay very enjoyable.

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Saugus Holiday Inn Express

By

July 17, 2017

Despite a poor location the staff and service were excelent.

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Friendly Service

By

July 14, 2017

club

Very satisfied with overall stay. Staff was friendly and helpful. Only complaint is the breakfast. The egg omelette were not good at all.

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Nice Hotel and convenient

By

July 10, 2017

club

Very nice breakfast area. The rooms were clean and spacious. Very convenient to get to the Boston airport in less then 30 minutes.

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good hotel but far from airport

By

July 10, 2017

platinumelite

20 minute drive to airport. Breakfast was nothing special and challenging if you are on a diet. I found hard boiled eggs, yogurt and a banana. I would love to see some good home made oatmeal with choices of fixings, better fruit, and café latté or cappuccino available.

Service and room was good.

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