Rated 4.1 out of 5 by 347
Rated 2.0 out of 5.0 by Willie Bee So-so experience
The room was fine and the breakfast was good. But the staff was unresponsive to problems and acted as if I was disturbing them when I asked any questions. When I called from the airport for the shuttle I was put on hold for over 10 minutes, which prompted me to hang up and call back. The shuttle was very poorly organized and other guests got left behind due to there not being enough space for them even though they said they had notified them that they needed the shuttle.
April 22, 2015
Rated 5.0 out of 5.0 by EstevanB Everything OK!
Everything was great with this hotel. Quiet comfortable room. Nearby restaurants are great.
April 21, 2015
Rated 3.0 out of 5.0 by Sarstuff Poor shuttle service and unapologetic staff
We waited almost an hour and a half for the shuttle from the airport after being told they'd pick us up in 20-30 minutes. Repeated calls to the hotel were met with either directly being put on hold or a quick hello from hotel staff before being put directly on hold, each time I hung up after 5 minutes on hold. A shuttle was eventually sent but was full, we were told the next one would be there in 2-3 minutes but didn't come for another 15 minutes. We also didn't realize how far away the hotel was from the airport, it took a half an hour to get there from the airport.
Once we reached the hotel the staff was not at all apologetic about our wait and hurried us through check in. This resulted in a 5 am wake up call to us which was meant for someone else.
Overall the room was clean and comfortable and breakfast was fine.
April 21, 2015