Rated 4.7 out of 5 by 489
Rated 4.0 out of 5.0 by mich0062 Great hotel
I have stayed at this hotel many times in the past. I was disappointed that the pool and whirlpool were closed due to maintenance.
June 23, 2016
Rated 4.0 out of 5.0 by Northern Traveler 705 Good stay in the Sault
Good hotel, decent gym. Very helpful staff.
Always a go to when in the Sault.
June 20, 2016
Rated 4.0 out of 5.0 by Bflstk1 Good overall experience
Hotel was very conveniently located to the place I was working. Generally a good experience, with very friendly staff, especially at the front desk.
June 11, 2016
Rated 3.0 out of 5.0 by Gardener64 Terrible stay this time - usually great
We have stayed at this hotel a number of times and always enjoyed our stay, BUT this time it was terrible. Our room was located in the middle of a block of teenagers traveling with a high school band so we had 75 to 100 students and chaperones above us and on either side of us who crowded the halls and ran from room to room yelling and carrying on until well after midnight and were up again at 5 am to catch their buses. We were unable to eat breakfast because there was not room for everyone, the students were lined out the door and through the lobby and the breakfast staff were unable to keep providing food for everyone. When we complained to the front desk staff when checking out they offered us 10,000 IHG points but would not void our bill for the very disagreeable night that we had experienced and no breakfast. I have traveled with numerous 4H, band and school groups over the years and we have always booked hotels where our members would be completely separate from other guests and where breakfast could be offered in a conference or meeting room to our group. Accepting a booking for a large group when you don't have the proper facilities to do so serves no one and leaves everyone frustrated.
We did stay at the same hotel on our return trip and we experienced the excellent service and accommodation that we have come to expect from this hotel. But we would be sure to ask when booking in the future if we are likely to encounter this experience again.
June 8, 2016
Rated 5.0 out of 5.0 by Mr. MDK Great service
We came to Sault Ste. Marie to visit with a family member who was seriously ill and subsequently passed away.
Staying at the Holiday Inn Express is like a home away from home.
The staff are extremely friendly and helpful.
May 31, 2016
Rated 5.0 out of 5.0 by AutoMine Cowboy A nice place to rest
Quiet, clean and consistent what more can I ask of a hotel chain.
May 31, 2016
Rated 5.0 out of 5.0 by My Pleasure Excellent service, poor pillows
As entering the exterior parking lot, I was wondering if this Holiday Inn Express was a good example of the usual greatness of the others. The parking lot and outdoors did not impress me at all. However, upon entering the hotel, wow, what a difference! Beautiful interior and extremely clean. Front desk was very helpful. He answered our immediate question of where to eat dinner. Upon waking the next morning, I waked up by taking a shower in an extremely clean shower. I was very delighted to have a 'walk-in' shower. I felt pampered. The person at the front desk (a female this time) was extremely helpful. She knew almost everything we asked her, this being our first time in this foreign city. We tried to trick her with other questions, but she always had an answer for us. The free laundry was a pleasant surprise. That is going beyond other hotels amenities. Thank you very much. I highly, highly recommend this hotel to everyone who wishes to stay in a hotel that is beyond clean, with a large interior, and a very helpful and friendly staff.
May 25, 2016
Rated 5.0 out of 5.0 by Kelly1 Wonderful Choice for Sault Weddings!
My family and I stayed at the Holiday Inn Express for a friend's wedding. We stayed 2 nights and were wowed by the level of service at this hotel. The front desk team, especially Michelle, Julien, and Penny, were so courteous and accomodating to our needs. The wedding guests met in the Empire Room for a pre-wedding pizza party the night before and it was so convenient for our small group; we were able to socialize without worrying about noise affecting other guestrooms. The pool is the best I have seen out of any in the Sault (and I've seen most of them!). Our family stayed in an Executive Suite, so we could enjoy a King-sized bed and our kids slept on a pullout couch, which was fine, since we each had our own TV and our own private sleeping space. The bathroom was large and bright and the kitchenette was so convenient. The bride also stayed in a Suite; hers was open-concept and had a stunning central fireplace. Breakfast was excellent and there was something different each morning. Thanks, Cathy, for great conversations each morning! And finally, this hotel is IMPECCABLY clean. There was not a crumb to be found anywhere. Overall, it just made my family feel so comfortable. We look forward to visiting this hotel again soon! Thanks for everything!
May 24, 2016