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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
97%
Recommend This Property

Overall Experience

4.7

based on 926 reviews
97%
Recommend This Property

Ratings Breakdown

926reviews

  • 5 Stars
    724
  • 4 Stars
    155
  • 3 Stars
    25
  • 2 Stars
    17
  • 1 Stars
    5

Relaxing Atmosphere

By

June 23, 2017

It was nice to get out of the heat and into this comfortable atmosphere after being on the road all day. When we arrived, the evening social hour was in progress, so this was very refreshing.
Our room was ready upon our arrival. We had a suite with a pull out couch for our granddaughter. The door separating the bedroom and sitting area was also nice for privacy. The cooling system was a bit loud, but we have found that to be a factor in many other hotel rooms.
Check in and check out process was quick and easy.

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Exceeded expectations

By

June 21, 2017

In the questionnaire I posted a review of sorts. So I'll try to replicate it here in abbreviated form.
We really, really, like this hotel. The place is well run, friendly attentive and courteous staff. The room was very nicely laid out. Quiet, comfortable and clean. Two TV's a fridge, microwave and Keureg coffee maker. The pool area was very clean and well maintained. The common areas were comfortable and spacious. The breakfast was delicious and plenty of variety. One thing they did was a Managers Reception from 5:30 pm to 7 pm. During this time they offered complimentary beer and wine. With nachos and pretzels to snack on! Maybe I'm easily amused but I've never stayed at a hotel that did this for its guests! VERY NICE TOUCH! This place is a model for others to emulate. Use this one as a place for others to come see how it should be done! If you haven't figured it out yet, We really, really liked it here!

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Comfort of Bed

By

June 21, 2017

club

I prefer a soft bed. If it was standard, I didn't like it.. I'm use of soft beds... Maybe that could be an option when checking in...

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Fantastic Stay

By

June 20, 2017

club

My mom and I were extremely pleased with the quality of concern everyone showed us for our stay. They even had a wheel chair my mother could use and that allowed us to sight see the beautiful area.

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In Scottsdale for medical procedure.

By

June 20, 2017

Front desk staff was great! Shelby was really helpful and understanding. We are not Phoenix valley residents and I really needed some driving directions help to get to two appointment venues. She listened and really helped me and remembered us throughout our visit. So nice. Maintenance helper Edrick was great too. Bringing us a new refrigerator when ours quit. Good location.

Many Thanks, Holiday Inn Express, Scottsdale.

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Old Town Scottsdale, AZ

By

June 19, 2017

club

The staff was very friendly and helpful. The location is perfect. Pool area is very inviting. Breakfast was excellent with many choices. Truly enjoyed the stay.

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Wonderful suite and great service

By

June 19, 2017

We appreciated the free shuttle service to the local area mall and downtown and return later that night. The staff were helpful with restaurant recommendations and made sure we knew about the shuttle. The guest room had a full sized refrigerator and is one of the best we've stayed in. The room was quiet and our stay was very pleasant.

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Great service

By

June 19, 2017

platinumelite

Hotel was in great location and has excellent staff. The only thing negative was the IHG points to stay on award night too hight ,all hotel should have same point value.

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Pretty good

By

June 15, 2017

club

We were pretty happy overall with our experience. The staff was very courteous, the room was clean.

The only disappointment was the breakfast. It wasn't bad, but the eggs were not very tasty, and the pancake maker didn't work right.

Overall though, things worked well and we will go back.

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SCOTTSDALE STAY

By

June 15, 2017

club

FRIENDLY, PROFESSIONAL STAFF. CLEAN ACCOMMODATIONS , WITH GREAT BREAKFAST.

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Nice pool

By

June 14, 2017

Pool was nice rooms where clean, staff was helpful and nice

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Needs some work

By

June 13, 2017

While under the management of Ms. Chantel we never had a problem. The lobby always had fresh water with fruit for guests, this no longer is there. The happy hour is nice except they had no beer which should have been provided. They re-surfaced our bath tub while we in the room and couldn't use for 5 hours. This should have been done while the room not being used. Pam at the front desk was VERY unpleasant and not at all friendly. Messed up our reservations making it an inconvenience for us and not taking responsibility for her part. Breakfast was great. Beds very comfortable but too much morning sun comes in during the morning. Shades need to be darker to keep light out.

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