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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 399 reviews
86%
Recommend This Property

Ratings Breakdown

399reviews

  • 5 Stars
    232
  • 4 Stars
    90
  • 3 Stars
    28
  • 2 Stars
    27
  • 1 Stars
    22

Stay at Holiday Inn and Suites in Shelbyville In

By

June 20, 2017

club

Very nice and clean hotel with large indoor pool and close to the expressway. The price was a little more than what I would like , However you get what you pay for and my grandson wanted a pool. The room was clean and quiet, Breakfast was excellent with a good selection of foods. The staff went out of there way to help out when the ice machines were out of ice, I would stay again with no hesitation.

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quiet atmosphere

By

June 13, 2017

club

Was there for business and was able to work and rest comfortably. did not have a reservation, but was greeted with a friendly smile and very helpful.

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First ever hotel I've stayed at

By

June 12, 2017

platinumelite

The staff was nice, I was a little disappointed with the pool being a tall guy a pool that is only 4ft isn't very fun. The internet here was poor as it had trouble staying good and fast and that's being logged in as a IHG reward member.

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Great room poor pool

By

June 11, 2017

club

The room was wonderful. The pool was massively cold and that was the whole reason we stopped there was so our children's could enjoy the pool.

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over night

By

June 10, 2017

good hotel only staying on the way to tennessee fod in morning was good

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Friendly staff

By

June 09, 2017

club

The staff at the front desk were very helpful as were the cleaning staff.

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Shelbyville

By

June 06, 2017

platinumelite

We visited family inthe area and chose the HIE because of the loyalty card. It was a very comfortable room for the price and convieneint to the interstate and other areas.

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Excellent place to stay

By

June 06, 2017

club

Nice clean room and bathroom, very comfortable bed, good breakfast choices and very friendly staff. The property is well maintained. Will stay again if in the area.

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Wonderful front desk manager

By

June 05, 2017

club

the front desk clerk did everything in her power to make our stay a great one. She was so nice and friendly. We enjoyed the fresh cookies and fruit water. Then for breakfast we had a variety of items. And took some on our way. We continued to stay at holiday inn express hotels for the remainder of the trip because this experience was so good.

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poor service

By

June 02, 2017

club

no acknowledgement at all extremely poor service not interested in any of the customers. I didn't even ask for where the ice machine was that is how disappointing I was with the total stay.

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Exceeded expectations

By

June 01, 2017

club

We had planned to stay elsewhere but they were booked. When we arrived, the hotel was immaculate! The staff is very friendly and helpful. The room was spotless. The pool was very nice and clean; perfect for kids. There were so many food options for breakfast that it was hard to decide what to eat!

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Courteous employees

By

May 29, 2017

club

Entire staff was very friendly and courteous. Not faking being friendly or courteous.

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