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Rated 4.3 out of 5 by 166 reviewers.
Rated 5.0 out of 5.0 by Great Service Great service, friendly customer service at front desk. February 24, 2015
Rated 2.0 out of 5.0 by Better but still not good I travel regularly to Silao. I had not stayed at the HI Express Silao for several months because of past bad experiences. I decided to try again. There are several things that I like: the architecture, the interior and garden design, etc. There are other things that are bad or unpleasant. For instance, on the second day of my stay I left the hotel at 5:30 a.m. I returned to the bedroom at 5:30 p.m. I found that no housekeeping had been done during my absence: bed, bathroom, everything was the same as when I left. On a past stay, my department's Sr. Manager had had the same issue. I used the internet which seemed to have a fair speed. I needed to download a heavy file and thought of using the Ethernet port attached to the Wall but it didn't work. One of the staff members went to check the issue. He was very kind but the problem was not solved. I've noticed that some areas of the hotel have been renewed. I really hope that they do something to the bathrooms because they look old and dark. New hotels are being opened, probably competition will drive for improvement. February 23, 2015
Rated 5.0 out of 5.0 by Buena ubicación No realice consultas al servicio de atención al cliente. February 23, 2015
Rated 4.0 out of 5.0 by Excellent Service! Hotel staff was excellent and the breakfast was good! February 11, 2015
Rated 4.0 out of 5.0 by Easy two day stay no issues As a frequent traveler I like the staff open and comfortable with guest. Food service better than average.. February 9, 2015
Rated 5.0 out of 5.0 by very comfortable bed and quit room with good service stay is always good, i have been there multiple times, i wish there was an ATM machine to withdraw money. February 9, 2015
Rated 4.0 out of 5.0 by . The stay was just fine. The only thing that I found disappointing was that I was not able to purchase beer/wine at the hotel shop in the main lobby. February 8, 2015
Rated 4.0 out of 5.0 by servicio excelente bonitas instalaciones el bufet muy buenos,personal muy amable February 6, 2015
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