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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
91%
Recommend This Property

Overall Experience

4.4

based on 398 reviews
91%
Recommend This Property

Ratings Breakdown

398reviews

  • 5 Stars
    236
  • 4 Stars
    109
  • 3 Stars
    27
  • 2 Stars
    14
  • 1 Stars
    12

EXPERIENCIA RELAJANTE EN SILAO

By

April 20, 2017

EL HOTEL HOLIDAY INN EXPRESS DE SILAO GUANAJUATO, ES UNA EXCELENTE OPCIÓN PARA TOMAR UNOS DÍAS DE DESCANSO Y VISITAR LOS PUNTOS TURISTICOS DEL ESTADO DE GUANAJUATO YA QUE EL HOTEL ESTA UBICADO EN UN PUNTO EXTRATEJICO PARA VISITAR DIFERENTES LUGARES. EL HOTEL ES BASTANTE COMODO, UN EXCELENTE SERVICIO DEL PERSONAL Y LAS AMENIDADES DEL HOTEL SON GRANDIOSAS. MUCHAS GRACIAS, SIN DUDA LOS VOLVERE A VISITAR.

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Instalaciones y servicio. Excelente.

By

April 20, 2017

A pesar de lo complicado de la fecha por los eventos de semana santa, el personal hizo un esfuerzo por darnos una habitación ya que no contábamos con reservacion previa.

La experiencia con ustedes fue excelente.

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IHG no me reconocieron como socio

By

April 17, 2017

Necesito que me asesores como usar mis puntos acumulados

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Mejoras en el desayuno

By

April 16, 2017

Tener más opciones y más naturales (frutas, jugos, semillas, cereales - no de paquete)

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Excelentes instalaciones

By

April 16, 2017

club

Muy buenas instalaciones , alimentos muy ricos y servicio de primera

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BUENA ESTANCIA

By

April 11, 2017

EN GENERAL LA HABITACION LIMPIA, COMIDA ADECUADA. LO UNICO FUE QUE ENCONTRE UN PEQUEÑO PROBLEMA EN EL DESAYUNO, SE COMENTO CON EL PERSONAL Y FUE REPARADO ESTE TEMA, BUNE DISPOSICION PARA ATENDER.

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Excelente servicio

By

April 10, 2017

Tuve una muy buena experiencia en mi alojamiento en este hotel. La diferencia la hizo la gente encargada de atenderme. Sobretodo en el area de mostrador.

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Happy Vacation

By

April 08, 2017

club

The staff at this place really made our stay feel like we were home. This place is clean and very comfortable. Feel secure and was able to reat well. I would definately stay here again.

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Hotel Sucked

By

April 08, 2017

They had one elavator down when we arrived and the next day the other one broke. Had to walk up stairs to room.

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BUEN HOTEL

By

April 08, 2017

Son amplias las habitaciones, limpias y sin ruido.
Lo unico que recomiendo es que siempre esten trabajando los dos elevadores.

Saludos

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Fix The Elevators!

By

April 02, 2017

Not a good experience at all. I was in this same hotel a year ago and the same elevator is still non-functional. There are 2 elevators at the hotel and 1 was operating when I arrived 3/28/17. Well, the second elevator went out early in my 3-night stay. I was booked on the top floor (5) and had to walk up and down the steps whenever leaving/arriving. Carrying my luggage down the stairs at check out is simply not acceptable.

I like IHG, I really do. But I'd like to know what IHG can do for a loyal client, above and beyond simply apologizing for the experience. I would consider points and/or free nights as renumeration. I am fortunate that the IHG response to this concern is viewed by others. If nothing is resolved, I'll have to evaluate my loyalty to IHG and consider instead the many other hotel programs that compete with IHG.

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Freindly Staff, Cean Room

By

April 01, 2017

club

Have stayed at this hotel several times while on business trips to Silao. Always encounter friendly, courteous staff and the rooms are always clean. The breakfast buffet is good.

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