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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.4

based on 1138 reviews
94%
Recommend This Property

Ratings Breakdown

1138reviews

  • 5 Stars
    621
  • 4 Stars
    405
  • 3 Stars
    74
  • 2 Stars
    24
  • 1 Stars
    14

Welcome home!

By

April 24, 2017

We stayed here for ten days two years ago and were very excited about a return visit given how brilliant our first stay was. We were also a little nervous as to whether the very high expectations set last time, could be repeated.

We shouldn’t have worried!

Mum, Dad and two wee girls (6 and 9) in adjoining rooms, a queen and a twin – a marvellous hotel and a wonderful, caring staff!

Before I go into the staff, the hotel is lovely. Yes, the rooms are on the small side, but we were comfortable with ten days’ worth of gear, they were kept clean, the Wi-Fi was great and the communal open spaces throughout the hotel are an amazing place to relax. Add to this the wonderful rooftop terrace and pool that are kept immaculately and provide some of the best views in the city. You also have hundreds of restaurants within ten minutes’ walk in Clarke/Robertson Quays or Chinatown.

For those who were interested Spire Elite status was nicely acknowledged with discounted drinks and a 4pm check out for both rooms on the last day, very helpful with night flights and even after checkout, allowed us to use the pool and roof terrace showers before getting out taxi to Changi.

The hotel is between five and ten mins walk from two MRT stations that will take you anywhere in the city and Sentosa that you could care to visit.

Breakfast, ok a bit more variety would be good, but it is fresh and plentiful and kept in order by very busy and helpful staff.

So what sets HIE Clarke Quay apart from a normal, well run hotel (and we’ve stayed at just about every IHG brand from HIEs to InterContinentals)? Well, we were welcomed like family coming home. All the staff provide friendly greetings whatever time of day and night, from housekeeping to front desk. As always Phyllis and the whole of the front desk team continued to be as helpful, and professional as always. But it doesn’t stop at your usual helpful and professional front desk staff. They shared chocolate eggs at Easter with my girls and when my youngest daughter’s newly shed tooth was lost in the communal areas (she was proudly showing it off to the staff) they came out with the torches on their own smart phones to successfully find the tooth so the Singaporean tooth fairy could visit – this is above and beyond!

Kim at breakfast is like part of our family and made a fuss of our girls every morning (though it must be said all the breakfast team are lovely), she even brought in gifts in anticipation of their arrival and showing us the pictures they drew for her from two years ago, which she had laminated !

In short we felt that not only were the whole team prepared for our arrival, but that they were looking forward to it!

You can train your customer facing teams to be efficient and professional, you can teach them brand values and how to provide a good customer experience. You cannot train or fake kindness, caring and genuinely felt warmth for guests.

We left with hugs from and photos with the staff and I have no doubt we will return to this home-from-home in years to come.

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gutes Stadthotel

By

April 22, 2017

club

Gutes Preis-/Leistungsverhältnis, gute Lage, sauber.
Frühstücksbuffet könnte abwechslungsreicher sein.

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朝食

By

April 22, 2017

何泊してもいつも朝食が同じメニューです。
効率を考えたら分かりますが、せめて数品は変えて欲しいです。

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Great stay at Clarke Quay

By

April 21, 2017

club

We had a 6 night stay at this hotel in search for the beauty of Singapore. I can ensure you that you ll be amazed by what the city can offer making you forget about any negative parts of any hotel you might checked in. Turning back to our hotel, Clarke Quay being actually one of the best areas you can check in Singapore, therefore the location of the place was really good close to Chinatown and Clarke Quay MRT ( as well bus stations ) , having a lot of shops around and places where you can eat and and enjoy. Second, the architecture of the place is quite unique. At the last floor you may get to the swimming pool as well to the terrace from which you can enjoy after the sunset quite nice views of the downtown ( really recommend ) !. The staff really welcoming and professional ( we arrived around 10 AM after a 18h trip and they gave us the room). Moreover, you will be surprised about the Handy Mobile phone that we found in our room, a free smartphone that you may take it in the town, having free internet and free calls to some destinations ( First time when I encountered this in any hotel and I want to express my gratitude for the team who set up this ! ). Now what we didn`t enjoy so much:
- !!! Breakfast !!! - Please do something regarding it, as we had the same 4 options during a 6 day period... I`m a IHG member ( i know what holiday inn express means ) but PLEASE do something having more options or at least change some of them daily. It somehow diminishes the beauty of the place ... you need to go on the streets after a pleasant meal in the morning not starved .......
- The room is quite small for us being Europeans
- We closed the A/C in the day and night but was still cold in the room
All in all, I strongly recommend this hotel and I`m sure that we`ll be back here someday sometime.

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constant noise and light

By

April 21, 2017

Came for 2 nights, checked out after 1st.
On arrival was greeted by a nice, friendly staff. So far so good. Got a room (bit small, but it's just Holiday Inn), reasonably clean, small but functional bathroom, bed, table with power sockets, cell phone for local use (nice touch). Not enough drawers to unpack, mind you.
Checked out due to noise and light pollution.
First - light. You can close the curtains to block street view, but there are two bright LCD screens (radio and aircon controller) that you won't be able to turn off. Radio at least you can put face-down, but can do nothing about wall-mounted aircon controller - it will shine bright blue light all night.
Second - bigger! - issue was noise. Constant noise. Noise from cars/busses. Noise from neighbours (they were banging on doors, laughing, talking, having fun until almost 1am. Noise from people dragging their luggage, noise from cleaning ladies, constant noise. As a result I slept from 1am to 6:30am. Checked out same day. Expect refund (was offer "points"). Will not return.

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Excellent Location and Great Service

By

April 21, 2017

platinumelite

It was very comfort Stay at Hotel with family. Enjoyed all our time at Hotel.

We specifically admired with Handy Phone Service which greatly helped us to Navigate the city easily and book all Tourist entry tickets at Concessional Rates. Appreciate the offering.

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excellent

By

April 21, 2017

club

Overall a excellent stay and experience handy to most attractions

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Surpassed Expectations

By

April 19, 2017

club

Nice and busy hotel that is walking distance to bus stops and MRT stations. Great that it is also near to the general CBD area.

Lovely, polite, and fast-acting staff attended to me during check in, making the whole experience really pleasant.

Pool is small but nice view and love the layout of the whole place.

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Preis/Leistung sensationell

By

April 18, 2017

Sehr gute Lage, nur ein paar hundert meter zur Metro und ein paar Gehminuten zum Clark Quai. Preis/Leisung sensationell, super Infinity Pool auf dem Dach. Sehr gute Betten und Kissen. Die Zimmer sind klein aber sauber und funktionell. WIFI sehr gut

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Für eine Stadtebesichtigung gut, für einen längeren Aufent. nicht geeignet

By

April 17, 2017

club

Zentral und gut gelegen, MRT ist in der Nähe ca. 15 Min. zu Fuss. Das Viertel Marina Bay ist auch zu Fuss möglich. Das Frühstück ist gut, es hat von allem etwas. Das Bett ist eher hart und klein. Das Zimmer ist sehr klein, es hat kaum Möglichkeiten um auszupacken, wir lebten 4 Tage aus dem Koffer.

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Good

By

April 16, 2017

club

It is really good to stay here and will come again soon

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服務不錯

By

April 16, 2017

club

櫃台小姐幫我們安排了房間有門的相連房間,很方便照顧爸媽 早餐很不錯! 新加坡式的食物每天都不同, 家人吃得很開心, 咖啡也好喝 服務生阿姨非常親切, 連續兩天都來找我們聊天, 爸媽聊的很開心

第一天入住房間床角有衛生紙, 房間會噴香味, 不喜歡, 有反映過了,第二天還是有香味

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