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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4

based on 1483 reviews
84%
Recommend This Property

Ratings Breakdown

1483reviews

  • 5 Stars
    628
  • 4 Stars
    529
  • 3 Stars
    156
  • 2 Stars
    92
  • 1 Stars
    78

First time in the UK - comfortable and great service!

By

January 14, 2018

club

As this is my first trip in the UK, Holiday Inn Express London-Heathrow T5 did an outstanding job!
Everything was clean and comfortable!
The room was extremely pleasant, matching with a cosy bed and extremely comfortable pillows!!
They were to die for. I didn't want to leave my room!

Front desk staff were very friendly!
I couldn't give enough praise to Simon (the night receptionist that I've encountered upon check-in), Rafal (who really helped me try to find my way around London) and Garaub (who completed my check-out smoothly).
Amazing attitude!!

The one thing that I could input is the variety in the breakfast.
It's delicious, but I didn't see a single vegetable on the breakfast buffet. Not even cucumbers or tomatoes.
It was hard for me to find something to eat because I can't eat meat, and I had to use ketchup as a substitute for tomatoes.

All in all, it was relatively a pleasant stay!
I'd recommend this property to all my friends and family if they plan on going to the UK!

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