Rated 4.0 out of 5 by 867
Rated 4.0 out of 5.0 Quiet & comfortable
Nice welcome at front desk after long day. Room very quiet & comfortable. Breakfast adequate & nice to be included in room rate. Very handy to terminal 5 where we connected on Heathrow express to terminal 2. Reasonably priced for London. Would definitely return if had early flight. Hoppa bus very good on time even though traffic bad .
October 2, 2015
Rated 5.0 out of 5.0 by markymark2608 comfortable and convenient for Heathrow
As an express hotel I was expecting it to be just average. But the hotel was modern, comfortable and well presented. The twin room was big and comfortable. The bathroom and shower very modern and stylish. My only complaint would be the size of the TV at about only 24"
October 2, 2015
Rated 4.0 out of 5.0 by frequent6traveller Good Hotel...but improvement needed
Stayed at this hotel for one night whilst in the area for business.
Firstly the checkin process went smoothly as expected with recognition for IHG rewards. The room was quite cool upon arrival but soon heated up. The bathroom lights need to be reviewed - as they are coloured and dull. I personally like to have a bright bathroom.
The room itself was good with all required for a short stay.
The only down falls I can review about the hotel was the food and the some of the bar staff.
The bar staff were inattentive when queuing at the bar to order food and drinks. They had to be prompted to everything, from service to leaving tabs open to correcting incorrect orders.
The food (sirloin steak and chips) was average and not worth the money paid. The steak was thin, quite cool (overall even though I ordered a medium well) - it was approximately 20% fat and along with cool chips and peppercorn sauce (which had formed a skin) - I did not appreciate the meal at all.
Other than the service and food - the hotel was good. I would visit again, but will not be eating in the hotel again.
September 28, 2015