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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.7

based on 659 reviews
95%
Recommend This Property

Ratings Breakdown

659reviews

  • 5 Stars
    535
  • 4 Stars
    76
  • 3 Stars
    30
  • 2 Stars
    9
  • 1 Stars
    9

Smithfield stay

By

April 27, 2017

Our only quest is why many of your establishments do not have hot tubs. We enjoy the indoor pools but really enjoy a relaxing moment in hot tubs when available.

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Will not recommend this Holiday Inn Express

By

April 26, 2017

club

After a long drive, and anticipating a longer drive home, i expected to stay in a quiet hotel to rest up for the drive. That didn't happen with this hotel.
Cons: I was greeted by a young man in an unprofessional manner. The suite i paid for was on the second floor, and the guests above us made so much noise, it kept my 3 year old twins, my wife and i awake all night. I had to call the front desk 3 times! I was given extra points instead of a full refund on the room. Poor customer service solution.

Pros: Very clean. Comfortable beds (im sure it would of been better without the disturbance).

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Great Service

By

April 24, 2017

I submitted my review in a previous section of this survey.

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Great hotels

By

April 23, 2017

club

Staff is very friendly and service oriented. Rooms are comfortable and always very nice.

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Great location and it's within walking distance to restaurant's

By

April 19, 2017

These guys do a fine job keeping these rooms clean and the breeds are like heaven..... a.c. unit works perfect which is a plus not sure on breakfast I'm gone before it starts other than that it's a wonderful hotel and you can get at least 2 tractor trailers parked in front.

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Not overly impressed

By

April 19, 2017

platinumelite

I had to tell the desk clerk that I was Platinum Ambassador.
They saw that I had a reservation for 5 people, but put me in a room with two beds.
I had to request a roll away bed, they didn't offer.
The "pool view" room they "upgraded" me to was not an upgrade at all.

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Great short stay

By

April 15, 2017

Comfortable stay for the price. In great vicinity of outlet stores and plenty of places to dine.

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Great service, Convenient locations

By

April 13, 2017

club

We always stay at Holiday Inn Express when traveling the I-95 corridor. They are convenient to restaurants and the free breakfast is always good.. Staff are always helpful and friendly.

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Excellent service. Great staff

By

April 10, 2017

All staff was very friendly. Anticipated needs. Response to questions addressed immediately. Followed up in a timely fashion to ensure customer satisfaction. Room was comfortable and immaculate. Very enjoyable stay.

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Clean and comfortable.

By

April 08, 2017

club

Very clean and comfortable hotel. The front desk was very congenial.

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average hotel

By

April 06, 2017

Unfriendliness, greeting, lack of training, yada yada yada, bla bla bla, of the front desk person was the largest set back for this stay!

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Great stay

By

April 05, 2017

club

Great stay, easy to get to off of 95! Great location when it comes to restaurants. Hotel is clean and nice to stay.

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