Rated 3.8 out of 5 by 185
Rated 2.0 out of 5.0 by SouthBoston1 South Boston Needs Work
I have stayed at this same HI Express a number of times and this was a very un-pleasurable experience. The Wifi connection was very bad to non-existent. Makes staying at a place for business travel not acceptable. Cable was out the entire stay, so couldn't watch TV.
November 23, 2015
Rated 2.0 out of 5.0 by disappointed Guest 58 South Boston HIE
HIE generally does a good job but I was almost completely disppointed in my stay here.
November 22, 2015
Rated 5.0 out of 5.0 by jayvon holiday inn south boston
excellent stay ! everything was just as it should be for a trip away from home. made me feel great!
November 9, 2015
Rated 4.0 out of 5.0 by Ri-Ri G A restful slumber
Nice and clean. Perfect for "peace of mind" away from the kids. 3 out of 4 for staff friendliness. Clean facility. The only room that remained was a smoking room but did not smell like smoke at all for all the non-smokers like myself (if that helps anyone). The tub was clean but, looked really worn. Website says they have DVD players but, they do not. A little over priced but, all in all, great stay.... 4 out of 5 stars.
November 4, 2015
Rated 2.0 out of 5.0 by feltzmc Musty, Hot Hotel
Greeted at the front desk, they were very nice. Noticed hotel smelled musty right away. Room smelled worse, water stain on ceiling and the AC was not working properly. Every time the AC reached the set temperature it turned off and would not activate again unless it was reset. Room was dimly lit and did not seem clean. Toilet paper was put on upside down (minor issue but kind of summarizes the whole experience, what kind of professional cleaning person puts the TP on upside down?). Have been to lots of other Holiday Inn Express hotels that were very nice. I would avoid this hotel in the future.
November 3, 2015
Rated 2.0 out of 5.0 by gasoline Needs updating
This hotel is in no way up to the standard of a Holiday Inn Express and is in need of repairs.
November 1, 2015
Rated 1.0 out of 5.0 by Sleepless_in_S_Boston On duty Manager gives stranger access to my room as I slept!
Imagine being sound asleep in your hotel room when all of the sudden your door is opened with a very loud bang as it gets caught on the safety latch! That is how I was awaken at 5 minutes before 1am. I jumped out of the bed hollering at the intruder who was attempting access into my room while I slept. The individual said they were sorry and left. I immediately knew what happened so I called the front desk to confirm. Yes, she had provided someone else with a key card to my room! She began to explain why this happened, but I could care less. In all my travels, this is hands down the absolutely worst experience I've ever had and I will never again return to this establishment.
November 1, 2015
Rated 3.0 out of 5.0 by Dark67 Clean rooms and wonderful breakfast
The front door was not as accomodating as the employees working within the motel. The functionability of these doors were out of service, it made bringing in luggage a bit of a hassle. Make sure you tell the front clerk about your status within the IHG rewards program or you will not receive your bonus points. I was too tired and forgot but also I was not asked. My stay went very well, I was more let down by the points system rather than anything else within this motel. It is clean, breakfast was good and they were very accomodating. I would recommend others to stay at this establishment and i have.
October 28, 2015