Rated 4.5 out of 5 by 247
Rated 5.0 out of 5.0 by ShavenFan Stay here often
My first choice in South Haven area. Consider making it yours.
April 22, 2016
Rated 5.0 out of 5.0 by Gisella78 Stay here
If you're staying in South Haven, stay here. The staff is very welcoming. The rooms are clean and pleasant. Good wi-fi. Nice breakfast.
I visit South Haven 3-4 times/year and always stay at the HIX.
April 20, 2016
Rated 5.0 out of 5.0 by Aunt Jackie Relaxing and Convenient Location
The hotel was very quiet and we were not bothered by hall noise or wake ups by cleaning staff. WE WERE TOTALY DISAPPOINTED THAT THERE WAS NOT A HOT TUB! That would have made the visit even more relaxing. The hotel was convenient to South Haven and to Saugatuck. Great Location! Hotel Staff was very friendly and eager to help!
April 13, 2016
Rated 4.0 out of 5.0 by TiredTraveler66 Get breakfast early.
The person who checked me in was very nice and helpful. Requested and received extra coffee. Got up to room to find out it didn't have the Keurig as she had thought. To tired to go back down.
Went to breakfast at 9 AM. Very disappointed. Granted they were only serving for 30 more minutes but they were out of quite a few things and not tidy at all. Two families came down minutes after I did. One of the fathers went to the front desk to complain. The lady taking care of the area came out and put a tray of rolls out but nothing else. She did tidy up a little but not much.
I did tell the front desk agent upon check out and she said she would give me back some priority points. I chose this hotel because it offered breakfast.
April 4, 2016
Rated 5.0 out of 5.0 by shep1369 friendly staff
great people clean and comfortable and as I have found it does not matter where I am in the country if I find a holiday inn express I will have a good trip
April 4, 2016
Rated 5.0 out of 5.0 by richslab57 Pleasant small town and great people
The people at the front desk were very helpful. We stayed for two nights but under two separate reservations but they made it easy to make sure we wouldn't have to change rooms. She also recommended a wonderful restaurant in town. The cost is a bit higher than most of the other Holiday Inn Express locations we've stayed at, but it's a popular vacation spot in Michigan.
March 17, 2016
Rated 1.0 out of 5.0 by Disgruntled In Michigan Extreme Unexpected Charges
We stayed at this hotel for two nights.
When we got home after our stay, we noticed a charge to our bank account.
We immediately called. The general manager told us that our child had urinated on the bed, and we were required to replace the bed and box springs. They told us that there was still to be another charge that we still owed.
I called the site who we booked through. They immediately called the hotel as well. The story changed when it was discussed with them. They told them that we broke the beds; that the urination had nothing to do with it. The story obviously changed when they got called out.
I will be calling them back here shortly to ask check them about their story changing, and ask where my bed that I should now own is. I mean.. I'll gladly clean it myself for $15.
March 13, 2016
Rated 4.0 out of 5.0 by Apple Man Easy Access to Hotel
Very good hotel between Holland and St. Joe. Only negative - TV does not have sleep mode.
March 12, 2016