Rated 4.5 out of 5 by 199
Rated 2.0 out of 5.0 Nicely updated but a few issues
The hotel has been updated and they have done a nice job but some of the finishing touches are missing.
As an example the bathroom fans are old and very noisy.
The elevator door when it opens and closes is out of a horror movie.
The most significant issue is the pool. It dominates the 1st floor public area and we must have arrived shortly after it was treated as the smell was overpowering and gave me a headache. The smell carried through to the second floor. I was ready to cancel our stay and move to another hotel but after 1/2 day the smell was gone and we stayed for two days. Never had this kind of experience before.
September 1, 2015
Rated 3.0 out of 5.0 by travel_Z Holiday Inn Express South Haven MI
Relatively expensive room for a two night stay. Expected a more comfortable bed, but awoke with a sore back both days. (In fairness, if others like more firm beds, they may rate the sleep experience higher.)
Wi-fi wasn't always available, which was disappointing.
Staff were very friendly and helpful. 5 star people. Clean accommodations.
August 31, 2015
Rated 5.0 out of 5.0 by indyhim aug 25 2015
had a great room,staff was outstanding,location perfect for visiting towns and will stay here again if in area.
August 29, 2015
Rated 5.0 out of 5.0 by ICE DAD Great Customer Service, with a good breakfast
Front desk staff was friendly an made check-in a pleasant affair. Recognizing me and my family as veterans touched my heart. It was not the usual thank you for your service or thank you for being a Platinum member comment but a heart felt thank you that brought tears to my eyes, Thank you. Bacon with breakfast would have made the stay perfect. Midnight Pancakes made my children very happy I would like to see that become a permanent happening
August 24, 2015
Rated 5.0 out of 5.0 by bucky53 Comfortable very clean.
Didn't use pool but look like everyone was having a good time in it. Staff at front desk very nice and helpful to direct us to places we asked about.. Hotel very nice would highly recommend to anyone that wants a nice clean place to relaxs.
August 23, 2015
Rated 5.0 out of 5.0 by Huge Fan! great night sleep for racing weekend!
Clean - Quiet - Friendly! Great Breakfast to grab as we run out the door to the track!
August 21, 2015
Rated 4.0 out of 5.0 by traveler7258 Friendly staff
First visit to South Haven - for granddaughter's wedding on the beach. Hotel seems a little tired, but staff great.
August 18, 2015
Rated 2.0 out of 5.0 by Jerry-22 Nice area
Check in issue was my only complaint. The hotel was very clean and staff was good. It was one of the best hotel breakfast that I've ever had.
August 18, 2015