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Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 298 reviews
93%
Recommend This Property

Ratings Breakdown

298reviews

  • 5 Stars
    197
  • 4 Stars
    68
  • 3 Stars
    20
  • 2 Stars
    7
  • 1 Stars
    6

Great Friendly Staff and Comfortable Rooms.

By

January 07, 2017

club

The Staff At Holiday Inn in South Haven, MI was very friendly, fast check in and check out. Some one was
at the front desk coming and going from the hotel. Any question we asked they helped us. Very clean and the stay there was just like being at home. Our room had a hot tub very clean and total relaxing. Noise control was very quite and pleasant. We would visit this location again. We try to get to South Haven at least once a year and Holiday Inn will be are only Hotel to stay at. Great Coffee and fast breakfast your can choose to eat a cold or hot meal to start your mornings off. The only thing missing is bacon I don't like sausage or sausage patties other than that not a deal break for not to stay at Holiday Inn South Haven, MI. Again the Staff Was Total friendly and very respectful and very helpful.

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Excellent staff

By

December 25, 2016

club

I only had a couple issues with our stay, which were minor. There was a musty odor as soon as you entered the lobby and also in the room we had. I don't know if it was because the pool was located right off the lobby or not. Our room also had a musty odor that you did get used to quickly but even my pajamas smelled musty when I got back home.

The only other "issue" was that I had just found out I can't eat foods with gluten(wheat, barely nor rye) any more so the breakfast selection was very limited. I had a couple rubbery hard boiled eggs, a banana and sausage patty.

The coffee was good, thank goodness.

Aside from those concerns, the stay was just fine.

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Clean, comfortable, friendly staff

By

December 02, 2016

club

Compared to other hotel brands of same quality, it is about 15 to 20 percent more expensive.

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Nice place to stay

By

November 20, 2016

Nice hotel to stay in while in South Haven. Location is convenient to shopping and dining. Clean, comfortable, quiet hotel room. There are many hot and cold typical breakfast choices, however, nothing is healthy. Food is very processed.

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family reunion

By

November 15, 2016

platinumelite

Had a wonderful family time and the hotel was very accommodating.

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Just. Awful.

By

November 09, 2016

club

This was the worst hotel stay I've ever had. The room was freezing cold, the heat wouldn't come on for awhile, the tv wouldn't shut off, we ended up throwing a bath towel over it for the night. The shower would not drain at all when my partner took a shower so I didn't get a shower at all. He found a bug on him when he woke up in the morning. Also, no hot cocoa packets in the room with the Keurig machine but compared to the rest that is minor. Just. Awful. We left after the first night. This hotel gave me the heebie jeebies.

Posted byHotelStaff
November 09, 2016
Dear Romanticgirl, We are truly sorry your stay with us was filled with disappointments. We pride ourselves on how we treat all our guests and take it very seriously if we did not completely satisfy. We have an exemplary record of guaranteed quality and Guest Satisfaction. With that being said, we would like to invite you back to our Hotel for a complimentary night stay to give us a 2nd chance. We know you will be well taken care of. Again, we apologize for the inconveniences and look forward to having you as our guest soon. Warmest Regards, Ed Vandenack
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Great staff.

By

November 03, 2016

Hotel staff personelle were excellet. Needto upgrade maintenance of bathroom but overall a very good value.

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Very clean, updated furniture and good breakfast

By

October 28, 2016

club

We stayed here because we found a next door competitor (which we have often used) becoming much more expensive. This stay was a "trial run" to see how we liked it. They outperformed our expectations. The rooms were very clean, furniture and decor look like they were recently updated, and the breakfast was better than expected. We will stay here again for future trips to the area.

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Customer Service Excellent

By

October 22, 2016

Amy at the front desk gave me the best service I have ever received at a hotel! Recommended three restaurants and local attractions, was talkative, apologized for the wait, and gave perfect service. Thank you Amy!

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Great Staff

By

October 20, 2016

Their great staff is what I will come back for. They truly understand the quality of someones stay being great. I enjoyed my time here, but did not like that the pool was freezing. I like their breakfast and how close they are to everything around.

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great service

By

October 19, 2016

club

The staff was very professional and clean rooms!
We did not have a reservation but was treated super and made our stay great!

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Business Trip

By

October 18, 2016

Nice quiet hotel, with friendly staff. Only downside a little pricey for a weekday. The beds are worth the stay.

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