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Rated 4.4 out of 5 by 216 reviewers.
Rated 1.0 out of 5.0 by WORSE CUSTOMER SERVICE Stayed one night at this hotel. Some how they charge me more than once. Found out in few days. So i decided to call the hotel and try to obtain some information about the extra charge. But the front desk person "Amy" has no idea what customer services stands for. The worse customer service i ever received. She didn't know, how to check my request and all she was keep saying my GM will have to looked up and she won't be in until two days. when i ask for someone else's assistance and she becomes very argue-mental. This kind of attitude won't exist in hospitality industry. Can't stand people are on customer service representative job and doesn't even know the meaning of customer service. VERY POOR CUSTOMER SERVICE. My stay was ok, but she ruined it all. June 30, 2015
Rated 5.0 out of 5.0 by really enjoyable stay at this lovely hotel. We stayed here for 2 days and it was perfect. The hotel staff were very friendly and professional, our room was clean, pool was great to chill out in after a busy day.Hotel is in a very convenient location, easy walking distance to shops, bars and restaurants. June 27, 2015
Rated 5.0 out of 5.0 by Lake Tahoe Overnight We stayed overnight on our way to California from Kansas. This hotel is very nice, and the setting is beautiful. The room was clean and very comfortable. We got off to an early start, the next morning, so passed on the free breakfast, but the manager at the desk offered to fix us a to go snack if we wanted. Very friendly staff. June 26, 2015
Rated 4.0 out of 5.0 by Staff Friendly The staff were very friendly and accommodation but the bed was over-soft and the fiber foam pillows were completely uncomfortable June 25, 2015
Rated 4.0 out of 5.0 by Quality Room At A Fair Price The room was good shape even if it seemed like taking a step back in time to the 1980's. The setting was beautiful and I like the motor inn aspect of the place. Did not use the pool, but it looked to be relaxing set among the tall pines. June 22, 2015
Rated 4.0 out of 5.0 by Solid Hotel in Great Area The room was comfortable and well appointed, the bathroom light. Breakfasts, as in all Holiday Inn Express was somewhat limited and uninviting. Outside swimming pool is between the car park and the main road, so also not inviting. Overall a good budget hotel where you get what you pay for. June 20, 2015
Rated 4.0 out of 5.0 by Convenient location Stay was comfortable and very relaxing. We stayed for 2 nights but no one came to clean the room the second day, my experience was they clean the room everyday. Very close to Heavenly Village and no need to pay for parking in HV. Park your vehicle in the hotel and walk across the street, parking is very expensive in HV. Always fresh coffee was available. Breakfast was served fresh throughout the time. You can go early or late it will be the same experience. June 18, 2015
Rated 5.0 out of 5.0 by Very nice bathroom Bathroom was exceptional. Large, clean, modern facilities June 16, 2015
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